Please, no flames here, trying to give them the benefit of the doubt.
Bought an octopus skimmer (HOB) with them on the 30th of Jan. On the 6th of Feb, I emailed them asking what was up with the order, since the website just says pending. They answered back that the skimmers would be in on Fri (today). That's 10 days later. My next email under an hour later was that it would have been nice to know that I wouldn't receive what I purchased for over 2 weeks, meanwhile my tank's going south, and I'm doing a waterchange every 2 days just in case. And if they can't ship it by Friday, contact me and credit me back and we'll part as friends. Problem is, they don't answer their phones, all other emails went unanswered, can't get hold of them. I just sent another email stating that it's bad practice to not communicate with their customers as to the status of their order. And to credit me, or call me to let me know it went out. I will be buying it locally (I believe Ecoreef has them, but couldn't get hold of them all day today) on Monday if I don't hear from them, and I will then dispute charges on my credit card.
Please don't flame them here, feel free to send me a pm with bad stuff, just let me know if you've ever dealt with them and if it was positive or negative.
Thanks all!
This is the worst kind of post I can write, as there are so many other reputable people that WANT my money that I could have dealt with. Once again, internet sales have kicked my butt.
Bought an octopus skimmer (HOB) with them on the 30th of Jan. On the 6th of Feb, I emailed them asking what was up with the order, since the website just says pending. They answered back that the skimmers would be in on Fri (today). That's 10 days later. My next email under an hour later was that it would have been nice to know that I wouldn't receive what I purchased for over 2 weeks, meanwhile my tank's going south, and I'm doing a waterchange every 2 days just in case. And if they can't ship it by Friday, contact me and credit me back and we'll part as friends. Problem is, they don't answer their phones, all other emails went unanswered, can't get hold of them. I just sent another email stating that it's bad practice to not communicate with their customers as to the status of their order. And to credit me, or call me to let me know it went out. I will be buying it locally (I believe Ecoreef has them, but couldn't get hold of them all day today) on Monday if I don't hear from them, and I will then dispute charges on my credit card.
Please don't flame them here, feel free to send me a pm with bad stuff, just let me know if you've ever dealt with them and if it was positive or negative.
Thanks all!
This is the worst kind of post I can write, as there are so many other reputable people that WANT my money that I could have dealt with. Once again, internet sales have kicked my butt.
