Apex base unit won't gain power

[Spar]

My Apex base unit light is completely off and can't get it to take power. Only the 'fallback on' equipment is working right now. Is there a trick to getting this working again?

 

[Deleted member 143833]

The base draws power from the AquaBus; if the connection between the EB8 and base is connected then the base should power up. If not then there may be a problem with the base. Check your connections and if they appear correct email support@neptunesys.com as your unit may need to be repaired.

No lights, correct; not even Ethernet?

 

[Spar]

Correct there were no lights at all. Completely dead. And was plugged into the EB8 of which had a flashing green light on it. I even switched out the USB cord thinking that may have been the cause, but nothing.

It came back to life about an hour later and I don't think it has turned off again yet. I was proactive once it came back on and set my essential equipment to Fallback On (was surprised at how much I had 'off') and saved my configuration to a file just in case later.

I emailed Neptune so will see what they say.

Thanks

 

[aquamanic]

set my essential equipment to Fallback On (was surprised at how much I had 'off')

That's a good idea. I'm always surprised at how many people just set Fallback OFF, then when you have a problem all you have is a brick for an outlet strip. Dosers, ATO, reactors - those are all things you MUST have a controller of some sorts so OFF is appropriate but for for lots of other things like pumps, lights, power heads, chillers, heaters - ON is a better option.