Apex display blank and base module stays off

[aleonn]

Last night I successfully connected my new Apex to the Internet. I successfully updated the firmware (4.04BC-10) and web pages. I also successfully updated the firmware for the display module, two EB-8s, and PM-2 module.

However, this morning when I woke up, the base module has no light, the display module is blank, the two EB-8s have blinking green lights, and the PM-2 has a blinking orange light. I'm not able to access the Apex via Internet, and have tried disconnecting and reconnecting each component with no change in status.

Reading the stickied manual, it's a possibility that my firmware is corrupted, but it's strange that everything was working so well last night during all my installations. Right now I have everything disconnected and I'm out of ideas. Any thoughts?

 

[kellenw]

I had the same issue and sent mine into Neptune yesterday for replacement. It seems like a lot of the units are doing this lately. Strange.

 

[Deleted member 143833]

Contact Neptune; phone or email (support@neptunesys.com).

 

[aleonn]

Oh boo, looks like my unit needs servicing. Will send them an email tonight.

Hopefully it's a manufacturer defect and not a mistake I made with firmware upgrades or something. I'd hate for them to fix the problem, only for me to mess it up again later!

 

[Deleted member 143833]

If you think it's firmware then you can try again but usually they are pretty good at determining the issue.

 

[aquamanic]

By any chance, when you configured your controller for web access, did you leave the port at 80? Do you have a firewall running?

 

[aleonn]

I probably left the port at 80 (didn't change anything), and didn't disable the firewall.

 

[schwaggs]

Try leaving the unit totally unpowered for 12 hours, then powering it up.

 

[aleonn]

Thanks for your help, everyone. I emailed Curt and he promptly replied. I sent the base unit in and hopefully it'll get fixed soon. Will keep everyone updated, and happy holidays!

 

[coralreefhq]

Mine is having the same issue as well, but when I plug it in I noticed there is a black LCD background lit, but when I remove the Aquabus it's totally blank.

I barely got done configuring it at my desk and moved it to my tank, with all the excitement.

Will give Curt a call next week, Happy Holidays everyone!