spsfreak1977
Member
Power went out again last night now I can't connect to fusion
All setting look great
IP address is good
Don't get it
All setting look great
IP address is good
Don't get it
Apex fusion can't connect
- Thread starter spsfreak1977
- Start date
aleithol
New member
To be sure: Is your controller still operational, running your programming, and is the green status light still on your controller and any other modules ... or does it appear dead?
If you can reach your controller via the native/classic dashboard via your home network and/or the native Display, then all isn't that bad not having just Fusion access... you likely have an issue that's come up because of the power outage with your home network. Best of course to get yourself a UPS and get that going with your setup since it appears you have had multiple power hits to avoid problems like this, but back to the problem at hand -- It's hard to do more problem determination with what you've provided. Don't know if you have a hardwired controller to your router or if you are using wireless which adds more complexity in situations like this. Also, what are your symptoms or perhaps the pop-up message you are seeing related to "I can't connect to Fusion"?, or what is Fusion Diagnostics saying?
Given there are more questions to be answered, I'd first check each component in the network connection for starters and ensure your controller can communicate to the internet. Once that is working, then perhaps your Fusion connection issue is one of the infamous "disconnected" ones being discussed and worked over on Neptune Systems Community forums. If that is the case, the situation sometimes resolves itself on it's own; other times its a matter of shutting down your browser window and trying again; worst case, some folks have to reboot their controller (which could be an issue given power outages do all sort of odd things to electronics).
If your controller is dead, to reboot your controller, pull the aquabus cables from the controller (and any 12V if you have that installed too), then plug them back in. If that fails, going to have to do more PD -- the CRM offers some assistance in the back with Q&As...
Will try to help more, but will be leaving soon for a few hours... In the meantime, consider the questions I pose, and pop over to Neptune Systems Community forums and the Fusion subforum -- you may find a thread there to assist assuming it's a Fusion-only issue you're having. Other sub forums there can help with network connectivity including wireless if you have that in your mix as well.
Good luck!
If you can reach your controller via the native/classic dashboard via your home network and/or the native Display, then all isn't that bad not having just Fusion access... you likely have an issue that's come up because of the power outage with your home network. Best of course to get yourself a UPS and get that going with your setup since it appears you have had multiple power hits to avoid problems like this, but back to the problem at hand -- It's hard to do more problem determination with what you've provided. Don't know if you have a hardwired controller to your router or if you are using wireless which adds more complexity in situations like this. Also, what are your symptoms or perhaps the pop-up message you are seeing related to "I can't connect to Fusion"?, or what is Fusion Diagnostics saying?
Given there are more questions to be answered, I'd first check each component in the network connection for starters and ensure your controller can communicate to the internet. Once that is working, then perhaps your Fusion connection issue is one of the infamous "disconnected" ones being discussed and worked over on Neptune Systems Community forums. If that is the case, the situation sometimes resolves itself on it's own; other times its a matter of shutting down your browser window and trying again; worst case, some folks have to reboot their controller (which could be an issue given power outages do all sort of odd things to electronics).
If your controller is dead, to reboot your controller, pull the aquabus cables from the controller (and any 12V if you have that installed too), then plug them back in. If that fails, going to have to do more PD -- the CRM offers some assistance in the back with Q&As...
Will try to help more, but will be leaving soon for a few hours... In the meantime, consider the questions I pose, and pop over to Neptune Systems Community forums and the Fusion subforum -- you may find a thread there to assist assuming it's a Fusion-only issue you're having. Other sub forums there can help with network connectivity including wireless if you have that in your mix as well.
Good luck!
Last edited:
spsfreak1977
Member
Apex is powered up and green light is on
Can reach the apex with the old dash board in network
Fusion says my apex is not connected
Can reach the apex with the old dash board in network
Fusion says my apex is not connected
aleithol
New member
No fix per se thus far, except for things I noted above to get Fusion going again (assuming you have it enabled via the dashboard in the first place -- sorry, some folks don't and get the disconnected message as well.) Resolution is underway. You may want to follow along with this thread amongst others over on Neptune Systems Community.
SCreeferGuy
New member
I had the exact same problem and fixed it by closing the browser with fusion and then logging back in again...
spsfreak1977
Member
Reset the apex and cleared all websites and cache from my Mac works perfect now
Very strange
Very strange
