i just talked to them today about the same problem. brand new system so its covered they said..after talking to some kid that had no clue, his boss and him seem to think its my temp probe..well the probe is out and 6 hrs later same thing ..something is wrong with there programs, it all started after i added a new eb8 it shows that its good by the lite, but it happen for a minute again then back to normal..It really makes a mess of my system...they will be getting a call from me tomorrow again..