I never had problems with dry products but I never made a "live" order from them. They have or had? a page in the vendor section. check it out.
As a side note I had an awesome experience with their CS rep when I made a mistake in ordering some MH bulbs about 8 years ago. not sure if it's relevant any more but never had a problem with them.
I placed a large order with them about a year and a half ago. I had one fish DOA and another die an hour after being in the tank. They took care of me with store credit with no issues. Reordered a few months later. Fish came in great and thrived until I sold the tank. Just as good as live aquaria in my experience
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