Broken Titanium Shaft

[Dell2go]

I have a Tunze 6045. Problem is the shaft is broken. I don't know it still under warrenty or not because I bought it used. Question is how much to fix it and shipped back to zip 22044.
Many Thanks in advance,
Dell

 

[rvitko]

The titanium shafts don't break, it is the older stainless shafts that broke, send it in and I will replace it.

Tunze USA
305 Victor St
Austin TX 78753

 

[Dell2go]

Thanks in advance Roger. I'll send it out tomorrow.

 

[Dell2go]

Just to let you know, I received the item. Thanks so much, Roger for your outstanding customer service. Sadly, now there is a starting issue. It won't start by it own. I have to make it start. And once it starts, it run for a few minutes then the propeller got stuck. I don't know what happed.

 

[rvitko]

Please open the pump and check the propeller, I would need your name to check the records but you should have got a new replacement. I would guess something like a packing peanut got in the pump.

 

[Dell2go]

Yes, I did get a replacement and thank you very much Roger. I did too check the propeller. I didn't see anything got stuck. But yes the problem is the propeller because I used a different propeller from my a different pump. It works flawlessly. What else should I do next? BTW, my name is Huy Nguyen.
Thanks again for the replacement and outstanding curstomer service.

 

[rvitko]

So, with another 6025.700 drive unit it works? It sounds like the propeller is too stiff to start, I can send another. The 6025.700 prop must fit a little loose on the shaft so the magnet can start spinning before it has the resistance of the water and propeller.

 

[Dell2go]

No, the other prop. is also from a 6045.

 

[rvitko]

Yes, they use the same drive unit, 6025.700. My question is, simply by changing this the pump works? If so I can send a new drive unit.

 

[Dell2go]

Yes, correct Roger. I just replaced another prop. from another 6045 and it works flawlessly.

 

[rvitko]

We will send a new prop on Monday.

 

[Dell2go]

Thanks in advance, Roger. Do you still have my shipping address?

 

[rvitko]

Yes, we will send it today.

 

[Dell2go]

Roger, I know that you sent it on Monday. Did you send it to the correct address because I still have not gotten it yet?

 

[rvitko]

Yes, but it went by mail and while we dropped it off Monday it was after 5 so it didn't go out from the local post office until Tuesday. You should get it this week.

 

[Dell2go]

Sorry Roger for not updating. I got the prop. on Monday but have not tested it yet. I'll do that tomorrow when I do water change. I'll let you know then.
MERRY XMAS,
Huy

 

[Dell2go]

Roger, I tested the prop. and it works flawlessly. Thank you so much.
Happy New Year,
Huy

 

[rvitko]

Thank you, I hope you had a nice Christmas holiday.