Bulk Reef Supply RO units- Buyers Beware

[jrpdriver]

I bought one of their RODI Units and its been performing very poorly, I called customer service and they ended up telling me that it doesn't perform as well if your source TDS is higher than 300 or if your pressure is below 65 PSI. I asked why they didn't include that information on the webpage so people would know that before purchasing and their answer was its in the pdf file of the manual and we expect customers to read manuals before making a purchase. They also said they can't include every bit of information and customers should know to do all their home work before making a purchase.

Their page on the unit includes every bit of information possible to sell a unit, it even includes an itemized list of the parts they include in the parts bag, but there wasn't enough room to write a 1-line warning about the unit not working as advertised if you have high source TDS or PSI below 65? That is total BS, just a warning to anyone considering buying one of their RO units.

They said they can't do anything for me because the system is performing as advertised. They advertise a 99% membrane rejection rate. Having the information about poor performance in a link to a pdf file, with no reference of the information is not advertising.

In the end, I learned to also read manuals before purchase, but I trusted a company like Bulk Reef Supply to be upfront about all the system specs on their listing page, not just the ones that are beneficial to them. Not the way I do business.

here is a link to the page so you can see how much information they posted and yet didn't have room for the system's limitations.

http://www.bulkreefsupply.com/brs-6-...em-150gpd.html

 

[Brieninsac]

I suspect for 98% of the people they work fine. I know I've never had any problem.

 

[AdrianOcampo]

I'm also unhappy with my brs rodi unit. I'm getting low reading of po4 coming out of the unit.
Their response to the situation was "it's ok to have a little phosphate in your tank"


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[ClownMan727]

There units are awesome and all systems will be the same. Do your home work next time.

 

[jrpdriver]

There units are awesome and all systems will be the same. Do your home work next time.

You're right, I should have done more homework, now I'm helping other potential buyers do their homework

 

[windlasher]

I bought one of their RODI Units and its been performing very poorly, I called customer service and they ended up telling me that it doesn't perform as well if your source TDS is higher than 300 or if your pressure is below 65 PSI. I asked why they didn't include that information on the webpage so people would know that before purchasing and their answer was its in the pdf file of the manual and we expect customers to read manuals before making a purchase. They also said they can't include every bit of information and customers should know to do all their home work before making a purchase.

Their page on the unit includes every bit of information possible to sell a unit, it even includes an itemized list of the parts they include in the parts bag, but there wasn't enough room to write a 1-line warning about the unit not working as advertised if you have high source TDS or PSI below 65? That is total BS, just a warning to anyone considering buying one of their RO units.

They said they can't do anything for me because the system is performing as advertised. They advertise a 99% membrane rejection rate. Having the information about poor performance in a link to a pdf file, with no reference of the information is not advertising.

In the end, I learned to also read manuals before purchase, but I trusted a company like Bulk Reef Supply to be upfront about all the system specs on their listing page, not just the ones that are beneficial to them. Not the way I do business.

here is a link to the page so you can see how much information they posted and yet didn't have room for the system's limitations.

http://www.bulkreefsupply.com/brs-6-...em-150gpd.html

Sorry you are having problems but you didn't tell us which problem you are having, high TDS or Low pressure? To be fair There isn't an RO/DI unit out there that will perform well with low pressure which is why they make and sell booster pumps. Temperature also plays into the equation in that very cold water will dramatically slow down output. I have used several of their RO/DI units and never had an issue.

Have you double checked your install? All ins and outs in the right place?

 

[ReefPharmer]

There units are awesome and all systems will be the same. Do your home work next time.

lol wut? I'm assuming you were being sarcastic. In fact, since so many people need to use booster pumps, many people would not be able to use these to their designed specs without boosters. I have never heard of a "read the manual" before purchase.


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[tigerjace]

That sucks...Is the membrane a standard Dow Filmtec? If so then that's pretty much industry standards and all different brand units will yield same result. But if the membrane has a BRS name on it then it falls on BRS to provide such information. I agree with doing homework but I also agree that it's not much trouble to add one additional line of information illustrating tds over 300 and psi under 65. Just my 2cents.

 

[jrpdriver]

That sucks...Is the membrane a standard Dow Filmtec? If so then that's pretty much industry standards and all different brand units will yield same result. But if the membrane has a BRS name on it then it falls on BRS to provide such information. I agree with doing homework but I also agree that it's not much trouble to add one additional line of information illustrating tds over 300 and psi under 65. Just my 2cents.

yeah in the end thats all they need, at least put an asterisk next to the advertised rejection rate with a note to read the manual for requirements to achieve that advertised rate. I had a Spectra Pure System prior to this that I was getting 98% rejection from under the exact same conditions, I thought I was upgrading my system with the BRS unit. To spend over $300 and go from 98% rejection to 90% rejection is very disappointing,

 

[ClownMan727]

You're right, I should have done more homework, now I'm helping other potential buyers do their homework

No your not, you are bashing BRS.

 

[jrpdriver]

No your not, you are bashing BRS.

This is a public forum, I'm sharing my experience and my opinion of the experience. You can call it bashing if you like but I don't believe I am out of line here

 

[windlasher]

This is a public forum, I'm sharing my experience and my opinion of the experience. You can call it bashing if you like but I don't believe I am out of line here

No you are actually bashing BRS. Why didn't you start by asking if anyone had any solutions? I asked you above which problem you were having to see if we could make some suggestions and you didn't answer.

Asking for help is asking for help, complaining without asking for help is Bashing. There are ways to get your TDS down before it enters the filter. There are ways to increase pressure. There are ways to raise the temp of your water to make it more efficient.

But you didn't ask about any of those.

 

[jrpdriver]

No you are actually bashing BRS. Why didn't you start by asking if anyone had any solutions? I asked you above which problem you were having to see if we could make some suggestions and you didn't answer.

Asking for help is asking for help, complaining without asking for help is Bashing. There are ways to get your TDS down before it enters the filter. There are ways to increase pressure. There are ways to raise the temp of your water to make it more efficient.

But you didn't ask about any of those.

I called BRS asking for help before I posted here. They told me I could buy a pump to increase pressure and that would help, but because of the way their 150 gph units are plumbed, you cannot achieve the 99% rejection rate if your source TDS is above 300. They said other brands can achieve the higher reaction rate because they are plumbed differently. So the bottom line is, no matter what the pressure is and what the temp is, you can not achieve their advertised rejection rate if your source water is above 300 TDS and they should mention that in the listing of they are going to advertise a 99% rejection rate.

 

[HenryTran]

wow...some people

wow...some people

he has a legitimate complaint..."do your homework?"..that does not make sense for some things you buy.

if you bought an ro/di unit and it does not perform as it should...the company with their name on it should take responsibility. especially if they knew there is an issue. i should not have to read every manual before i purchase something that i know should do its job and if they don't, you have every right to post a review so others will know...that is not bashing. just my 2 cents.

sorry to hear that they will not stand up for a product that they put their name on. i will take heed now when i buy certain things from them.

 

[taphil]

What's the problem exactly? So many posts and no details.

I have a 75gpd BRS unit. 50psi and 450-550ppm from the tap, 7ppm after Dow RO, and 0 after DI. So technically it's 98.4% and can't round to 99% I suppose.

At one point I replaced the original Dow RO membrane that was a few years old but still getting 7ppm with a new one but couldn't get below 14ppm. I got another one and got 7ppm again.

 

[jrpdriver]

What's the problem exactly? So many posts and no details.

I have a 75gpd BRS unit. 50psi and 450-550ppm from the tap, 7ppm after Dow RO, and 0 after DI. So technically it's 98.4% and can't round to 99% I suppose.

At one point I replaced the original Dow RO membrane that was a few years old but still getting 7ppm with a new one but couldn't get below 14ppm. I got another one and got 7ppm again.

My rejection rate is 90%...increasing the pressure would help but because of the way their 150gph units are plumbed, something about the waste water from the first membrane feeding in to the second membrane, instead of going directly to the waste water output like other brands, if your source TDS is above 300 you won't get the rejection rate as advertised. I told them I would have never bought their unit had I known that because I had a Spectre Pure unit that was achieving 98% rejection, they said there is nothing they could do for me because the information about the source TDS and pressure is in the manual and there is a link to the manual on their website and you already read about the other things they said about expecting customers to do their homework.

 

[maikoa02]

For me it's all about customer service. I choose to give my hard earned money to the vendor who puts an emphasis on this. I'll pay premium on the same product because I know that this vendor will make it right if any problems arise. Jrpdriver...I appreciate you letting us know of this because "expecting customers to read the manual first before making a purchase" is not good customer service in my book.

 

[ReefPharmer]

Most of us don't read the manual even after the purchase... but that's a different issue altogether


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[xxprelude]

Looks like BRS has removed the content in that link..."404 Not Found - Bulk Reef Supply"

 

[jrpdriver]

Looks like BRS has removed the content in that link..."404 Not Found - Bulk Reef Supply"

well hopefully they are updating the listing