Complaint

[Lakeside518]

My g/f sent me an email gift card for DrsFosterSmith. To my suprise i was sent another one the next day. Of coarse i only used the one, knowing I'm sure there must have been a mistake

They withdrew the $100 gift certificate twice and screwed up her bank account. Their customer service response was "to call your bank and take it up with them"

I've been doing business with you for sometime and was pretty thrown by this. I want this correct ASAP and refund her bank fee!

I have sent you an email on the matter and she of coarse has called. Pretty Ticked that you could ruin a Birthday gift certificate that was sent with the best intentions. Arrrrr

 

[dfs/la2]

Lakeside518,

We apologize for this situation and any inconvenience it may have caused. We would like to resolve this issue and we will be happy to credit whatever is due. Please PM us with your order information, including order number, name, and address. Alternately, you may email us at customerservice@drsfostersmith.com or call us at 1-800-562-7169 if you prefer. Again, we apologize for any inconvenience you may have experienced.

Nate M.
www.liveaquaria.com

 

[Lakeside518]

Completely resolved A++++ service Thank you

Kris