Customer service?
- Thread starter gar732
- Start date
gar732
New member
There is no such thing as perfect. It's ok if there are problems, every vender will have problems eventually. It's the way those problems are dealt with that makes the difference. I hope you never have a problem.
I did not want this pump back because so far it's been nothing but problems and if they plug this thing in and it somehow works I was afraid I'd get the same pump back, again. So instead I asked if I could up grade to a different pump and just pay the difference. They agreed. I still don't have the new pump, but it should be here on Monday. At which point I still have to pay to ship the old pump back and when they receive it (hopefully as soon as they receive it, hint hint) I will get a credit for the original purchase price of the pump. For now I can no longer get the pump running anymore and I am without a skimmer in an sps tank, awesome. I was patiently waiting for my tracking number and after not receiving it I called on Tuesday of this week and was told it went out and they were going to send me the tracking number. I check the tracking and it says it scheduled for pick up that day. Looks like they forgot about me again. I'll be sure to call the day they receive the old pump to make sure I get my credit.
I did not want this pump back because so far it's been nothing but problems and if they plug this thing in and it somehow works I was afraid I'd get the same pump back, again. So instead I asked if I could up grade to a different pump and just pay the difference. They agreed. I still don't have the new pump, but it should be here on Monday. At which point I still have to pay to ship the old pump back and when they receive it (hopefully as soon as they receive it, hint hint) I will get a credit for the original purchase price of the pump. For now I can no longer get the pump running anymore and I am without a skimmer in an sps tank, awesome. I was patiently waiting for my tracking number and after not receiving it I called on Tuesday of this week and was told it went out and they were going to send me the tracking number. I check the tracking and it says it scheduled for pick up that day. Looks like they forgot about me again. I'll be sure to call the day they receive the old pump to make sure I get my credit.
gar732
New member
Lol, lucky you. Did you have to pay for shipping again because I have to pay to send back an obviously defective product and had to spend more money with them to be sure I don't get the same defective product back, again. And I'm left on the back burner forgotten and ignored, nothing happens until I contact them days after I'm supposed to hear from them. I'm glad it worked out for. Good luck with your future purchases, I think you'll need it if you ever have an issue like me.
AquaCave
.Registered Member
Gabriel,
At the time you asked to exchange your old pump for Diablo pump you were informed that there will be few days delay before we can get new pump out to you. You were fine with that so I'm not sure why you are expressing your appearance disappointment regarding this delay.
Your pump shipped out on 4th and, like you have been informed before, it is scheduled to be delivered on Monday.
Simply send the old pump back to us and we will process your refund as agreed.
Albert
At the time you asked to exchange your old pump for Diablo pump you were informed that there will be few days delay before we can get new pump out to you. You were fine with that so I'm not sure why you are expressing your appearance disappointment regarding this delay.
Your pump shipped out on 4th and, like you have been informed before, it is scheduled to be delivered on Monday.
Simply send the old pump back to us and we will process your refund as agreed.
Albert
gar732
New member
My disappointment wasn't with the delay but with the lack of communication.
The new pump came in and it runs! Crazy amounts of foam coming out of this pump and no start up issues! This makes me happy. I finally had a break in work and weather and I was able to get the old pump out. It cost me $13.70 to send it back, this does not make me happy. I still don't think its right to have to pay to send back a defective product that I've had problems with since day 1. Especially since you guys already had this pump in your possession and did nothing to remedy the problem. The fact that you could not replicate the problem within a 24hr time period obviously did not mean the problem did not exist. You guys sent the pump back and hoped for the best and now I'm stuck paying for it and it's just not right. I'm hoping you guy credit my card in a timely manner so I can be done with this whole ordeal and chalk it up to a lesson learned. I'll be tracking the package and I'll give a call when you guys receive it just to make sure it gets done.
The new pump came in and it runs! Crazy amounts of foam coming out of this pump and no start up issues! This makes me happy. I finally had a break in work and weather and I was able to get the old pump out. It cost me $13.70 to send it back, this does not make me happy. I still don't think its right to have to pay to send back a defective product that I've had problems with since day 1. Especially since you guys already had this pump in your possession and did nothing to remedy the problem. The fact that you could not replicate the problem within a 24hr time period obviously did not mean the problem did not exist. You guys sent the pump back and hoped for the best and now I'm stuck paying for it and it's just not right. I'm hoping you guy credit my card in a timely manner so I can be done with this whole ordeal and chalk it up to a lesson learned. I'll be tracking the package and I'll give a call when you guys receive it just to make sure it gets done.
