DC4 Heavy Duty caught on fire

[bignick]

Hi,

I bought a DC4HD from you guys last week and i went to go hook it up today and it caught on fire.

Now do i go to you guys about getting this replaced or do i go to Neptune systems?

Nick

 

[Nuuze]

Wow! What did you have connected to it?

Good thing you caught it in time!

 

[bignick]

3-400w halides
1-250w halide
and 1 actinic ballast

I'm glad i caught it in time too.

 

[MarineDepot]

Hi Nick,

Thanks for your post, I'm sorry to hear about the mishap you had with the DC-8. Neptune Systems will normally want to take care of any warranties service or replacements of their products directly with the customer, You can contact Curt in their service department at 408-578-3022. He's very helpful and should be able to take care of your situation. If you'd like to PM me your order number I can send you an email copy of your receipt as proof of purchase.

Walter F
Marine Depot Customer Services
www.Marinedepot.com
714.385.0080 Phone
714.385.0180 Fax

 

[bignick]

I was contacted by Curt already and i will let you know if i will require any assistance from Marine Depot.

Thanks

 

[MarineDepot]

That's great to hear Nick! Let me know If I can be of Further assistance to you.


Walter