Did I order parts from right place?

[ChiiBear]

Hi,

I ordered a 6065 Impeller from www.tunze.com. I pasted part of the email I received below. It has been more than a month and I have not received anything. I sent an email to 'TUNZE Webshop' <shop@tunze.com> on 11/29/2011 requesting the status and have not received any response either. My credit card has been charged. Can I get some help here? Thanks!


From: TUNZE Webshop [mailto:shop@tunze.com]
Sent: Wednesday, October 26, 2011 9:02 PM

Subject: Your order:

Thank you very much for your order!
Your order No. Is: 8938866731525017

......

Your order:

Quantity: Designation: Unit price: Total price:

1 Drive unit
Order No.: 6065.700 22.37 USD 22.37 USD

Total: 22.37 USD

Postage and packing: 5.00 USD

Total: 27.37 USD

German VAT: (0.00 %) 0.00 USD

Total: 27.37 USD

For your next order your address will be loaded into the form, after you have entered your e-mail address and your password for log-in.

We look forward to your next visit.

Kind regards,
Your TUNZE Team
---------------------------------------
Seeshaupter Str. 68
82377 Penzberg
GERMANY
Telefon +49-8856-2022
Fax +49-8856-2021
Mail info@tunze.com
www.tunze.com
---------------------------------------

 

[rvitko]

Yes, we shipped your order by Priority Mail on the 28th of October, it went in a small flat rate Priority Mail box and shipped from Austin, TX. Tracking shows it was delivered Oct 31. The email you sent to goes to Germany and they will likely forward it to me soon. I will PM you the shipping details (address and tracking).

 

[ChiiBear]

Hi Roger,

Just sent you a PM. It was shipped to a wrong address.

 

[ChiiBear]

Thanks Roger!