Gwynhidwy
Meat Popsicle
I am writing to say that I am very disappointed in my recent order. I have ordered ALL of my livestock online for the past several years. I have extensive experience in receiving and properly acclimating marine animals that have been shipped. I have never received an order with so many losses and mistakes. Three of the shipping bags were leaking heavily upon arrival and had lost nearly all of their water.
Two of the fish that I ordered were dead in the bag and despite proper acclimation did not recover. Both of these bags had been placed sideways on the top of the rest of the bags spreading out the water so that it was not even deep enough for the fish to remain upright, likely the reason they did not survive. This is particularly disappointing because the macro algae that I ordered could have been placed in that position without harm, freeing up space for both fish to be placed upright lower in the box. A third fish should never have been shipped, it is so thin I can see its ribs and spine bones.
As for the invertebrates, the cleaner shrimp that I ordered was dead upon arrival, as were the astraea snails. Both were acclimated and did not revive. Two of the mushroom corals that I ordered are not the type/color that I ordered and all three were in water that was so dirty (brown and obviously fouled) I can only assume they were packed long before being shipped; virtually all of these animals were so stressed that they were detached from the rocks they were shipped with.
Regards,
Elizabeth
Two of the fish that I ordered were dead in the bag and despite proper acclimation did not recover. Both of these bags had been placed sideways on the top of the rest of the bags spreading out the water so that it was not even deep enough for the fish to remain upright, likely the reason they did not survive. This is particularly disappointing because the macro algae that I ordered could have been placed in that position without harm, freeing up space for both fish to be placed upright lower in the box. A third fish should never have been shipped, it is so thin I can see its ribs and spine bones.
As for the invertebrates, the cleaner shrimp that I ordered was dead upon arrival, as were the astraea snails. Both were acclimated and did not revive. Two of the mushroom corals that I ordered are not the type/color that I ordered and all three were in water that was so dirty (brown and obviously fouled) I can only assume they were packed long before being shipped; virtually all of these animals were so stressed that they were detached from the rocks they were shipped with.
Regards,
Elizabeth
