SlowCobra
New member
In the last 2 weeks I have spent over $800 with LiveAquaria. My first shipment, other than the Achilles tang being much larger than what I was expecting for a Medium size fish I was very happy with the order. That order was just over $200. It was my first order for livestock from LiveAquaria and I decided to give you guys a shot for my business as you have a stellar reputation for health of the livestock, the guarantee of said health, and customer service.
With that said I then placed an order for just over $600 this past Thursday, 10-04-07, consisting of roughly a dozen items.
Today the packages arrived and with much excitement and anticipation I carefully opened the 2 boxes to inspect everything and verify nothing appeared to be DOA.
All of the fish and inverts appeared to be alive and fairly stress free.
The first of several let downs came when I opened up the bag with the Purple Tang. I ordered a small one, and while I know sizes vary, it was between 3 1/2 - 4 1/2 inches. Hardly falling into the small category. At this time I do not have a picture of him as he was a surprise gift for my mother and I did not think to bring the camera with me when I brought several of the items to her house.
While many people may not care that the fish was larger than expected, it was very important to me that all fish that go in to her tank be small.
I ordered 5 different items from the Divers Den. One of which was a Montipora Samarensis. There were 3 of them to choose from, all of which, I am almost positive, were roughly the same size with only a variation in coloring of the polyps. As you can see from the pictures the item I received I would classify as a large frag and looks nothing like the other 2 Monti's that are still listed. Perhaps this was in fact my error and the picture was extremely misleading as to the size. Being that the picture is no longer available for inspection I am unable to review it. Again I do firmly believe that the 3 Monti Samarensis' were all roughly the same size. The second major let down to say the least.
Then on to disappointment number 3. Upon removing 1 of the 2 acros I purchased it was noted to have one large section broken off with a total of 10 fragments separated from the main colony. Again you can see the majority of the damage in the pictures. I will attribute this to improper packaging. Other colonies I have purchased that were similar in size came attached to a large section of styrofoam rubberbanded to the base to prevent the coral from being smashed in packaging or transit.
I know that LiveAquaria firmly stands behind their products and strives to provide the best customer service, as of right now disappointed is a huge understatement.
Todd Eckard
With that said I then placed an order for just over $600 this past Thursday, 10-04-07, consisting of roughly a dozen items.
Today the packages arrived and with much excitement and anticipation I carefully opened the 2 boxes to inspect everything and verify nothing appeared to be DOA.
All of the fish and inverts appeared to be alive and fairly stress free.
The first of several let downs came when I opened up the bag with the Purple Tang. I ordered a small one, and while I know sizes vary, it was between 3 1/2 - 4 1/2 inches. Hardly falling into the small category. At this time I do not have a picture of him as he was a surprise gift for my mother and I did not think to bring the camera with me when I brought several of the items to her house.
While many people may not care that the fish was larger than expected, it was very important to me that all fish that go in to her tank be small.
I ordered 5 different items from the Divers Den. One of which was a Montipora Samarensis. There were 3 of them to choose from, all of which, I am almost positive, were roughly the same size with only a variation in coloring of the polyps. As you can see from the pictures the item I received I would classify as a large frag and looks nothing like the other 2 Monti's that are still listed. Perhaps this was in fact my error and the picture was extremely misleading as to the size. Being that the picture is no longer available for inspection I am unable to review it. Again I do firmly believe that the 3 Monti Samarensis' were all roughly the same size. The second major let down to say the least.
Then on to disappointment number 3. Upon removing 1 of the 2 acros I purchased it was noted to have one large section broken off with a total of 10 fragments separated from the main colony. Again you can see the majority of the damage in the pictures. I will attribute this to improper packaging. Other colonies I have purchased that were similar in size came attached to a large section of styrofoam rubberbanded to the base to prevent the coral from being smashed in packaging or transit.
I know that LiveAquaria firmly stands behind their products and strives to provide the best customer service, as of right now disappointed is a huge understatement.
Todd Eckard
