I just had a disconcerting call with MD about an order and a return that they made the mistake on. UPS showed up at my door this morning with a replacement for a product that I had RMAed as defective. It was not supposed to be replaced as I had already bought a replacement from MD at the time that I called in the RMA (and this was all noted in my account). At first I was told that I would have to pay a 10% restocking fee for a mistake that MD made (to ship back the "extra" product), then possibly also pay for shipping back to them (for something I basically did not order). After some discussion on my part (yes, I managed to keep my cool) the associate was able to recind the restocking fee and also is getting me out a shipping label. It all worked out, but not to complain, I still need to take my time and gas to ship it back and I was treated like it was my fault (even though the notes in my account clearly supported my position). Not to mention I now get to wait an additional week for the $300+ to be creditted back to my card. 
. I rarely RMA (only twice) and only for defective merchandise, and always replacing like for like, so it is not as if i am a "serial RMAer". The associate that assisted me seemed friendly and helpful enough, but almost like the "decisions" were out of her hands. Only until I asked to speak to a manager did things "turn around" for me on the call (about the additional "fees" that I was supposed to pay), but honestly I don't feel that it should have had to come to that.
I have been doing business with MD for a couple of years now, almost exclusively. This just leaves me with a bit of a bad taste overall. Up until now the service with MD has been stellar, and I have posted several threads about the great service. But as with many things, it only takes on bad to erase alot of good. I will likely continue to patronize MD but I will do so with a little less zeal, just as my recommendataions to fellow hobbyinsts and friends will not be as free flowing regarding MD, at least until MD has earned back my trust, which can only happen over time.
. I rarely RMA (only twice) and only for defective merchandise, and always replacing like for like, so it is not as if i am a "serial RMAer". The associate that assisted me seemed friendly and helpful enough, but almost like the "decisions" were out of her hands. Only until I asked to speak to a manager did things "turn around" for me on the call (about the additional "fees" that I was supposed to pay), but honestly I don't feel that it should have had to come to that.I have been doing business with MD for a couple of years now, almost exclusively. This just leaves me with a bit of a bad taste overall. Up until now the service with MD has been stellar, and I have posted several threads about the great service. But as with many things, it only takes on bad to erase alot of good. I will likely continue to patronize MD but I will do so with a little less zeal, just as my recommendataions to fellow hobbyinsts and friends will not be as free flowing regarding MD, at least until MD has earned back my trust, which can only happen over time.
