Dissapointing L.A. customer service

smoothdog

Active member
So after hearing all the good things about LiveAquaria's quality and customer service I decided to give them a try. I've been looking for some bumble bee shrimp to see if they will help get rid of my asterinas and after several weeks of being on the mailing list I finally got the notice that they were in stock yesterday. Luckily the timing of the order couldn't be better since I was going to be home tomorrow. Placed my order for 2 of the shrimp and picked up a long finned fairy wrasse in order to get the $ amount high enough for them to fill the order. So today I get the tracking number and was thinking all was well when about 20 min later my phone rings, it's LA customer service to tell me they screwed up and only shipped one shrimp! Nice, since they are recommended to be kept in pairs similar to harlequins. The only other day that will work for me to get the other shrimp is Saturday and they wanted me to cough up the extra $22 for Sat. delivery. Since I have no intention of throwing away another $22 for a $9 shrimp I just cancelled the second shrimp. This is why I don't order livestock online.
 
Smoothdog,

Thank you for your post. We sincerely apologize for the shipment error with your order. If you would please PM us with your order number and customer information, we would be happy to look further into this matter.

Mike S.
LiveAquaria
Drs. Foster and Smith
 
Shrimp

Shrimp

Dear Smoothdog,

Thank you for your post. I sincerely apologize for the errors in filling your order and I assure you this is not typical in how we fill or complete LiveAquaria.com orders. You also should not have been asked to pay for the Saturday Delivery charge for an item that wasn’t shipped, due to an error on our part. We have placed a new order at no additional charge to be shipped out today (providing the item remains in stock) and will be delivered to you on Saturday.

We apologize for any inconvenience this has caused and look forward to continuing to supply you with your aquatic needs.


Sincerely,

Linda T
Supervisor
Drs. Foster & Smith
LiveAquaria.com
 
This is the kind of customer service I was expecting!
Thank you for looking into and correcting this issue so quickly!
 
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