jjjimmy
Premium Member
I just received my Sequence Manta Ray pump from Marine Depot. I had called Tech support before I ordered it to make sure that it was wired for 110 volts because I did not want to have to screw around with it.
Well, low and behold, it shows up today and it is wired for 220 volts. So now I have to go out and get a 110 cord and re-wire it (which is exactly what I did not want to have to do).
I call tech support right away after I find my dilema. I was told that you shouldn't have been told that. I was also told that I can't run that pump on 110 volts because it draws 6.8 amperes and 771 watts. Well here is another grade school drop out who cannot read a simple motor faceplate. The motor draws 6.8 amperes and 771 watts on 110 volts and 1/2 of that on 220 volts.
Now fortunately for me I have the knowledge and ability to take care of the problem, but I am sure that there are those of you out there that would have no idea and either have to return it or take it to an electrician to be re-wired. That would be even more of a problem because an electrician would charge you to do it and I am sure that they would charge you more than the $20 credit "on my next order" would be.
Needless to say, it has not been my best experience and I would recommend overhauling your tech support team before they cause some one else more grief then they caused me.
Jim Bazdor
Well, low and behold, it shows up today and it is wired for 220 volts. So now I have to go out and get a 110 cord and re-wire it (which is exactly what I did not want to have to do).
I call tech support right away after I find my dilema. I was told that you shouldn't have been told that. I was also told that I can't run that pump on 110 volts because it draws 6.8 amperes and 771 watts. Well here is another grade school drop out who cannot read a simple motor faceplate. The motor draws 6.8 amperes and 771 watts on 110 volts and 1/2 of that on 220 volts.
Now fortunately for me I have the knowledge and ability to take care of the problem, but I am sure that there are those of you out there that would have no idea and either have to return it or take it to an electrician to be re-wired. That would be even more of a problem because an electrician would charge you to do it and I am sure that they would charge you more than the $20 credit "on my next order" would be.
Needless to say, it has not been my best experience and I would recommend overhauling your tech support team before they cause some one else more grief then they caused me.
Jim Bazdor
