FedEx problem???

[mcegelsk]

I ordered a sixline, some chromis, and some snails and the tracking looked good until today. Right now its almost 6EST and no FedEx. Taking a look at the tracking it's not looking good, because its already way past the estimated delivery time. Anything that I can do???

~Matt

Tracking number
933077588867
Ship date
Sep 5, 2007
Estimated delivery
Sep 6, 2007 by 3:00 PM


Reference
A2573629/369315
Destination
Fredericksburg, VA
Service type
Standard Overnight
Weight
10.0 lbs.



Status
In transit


Date/Time

Activity

Location

Details

Sep 6, 2007 3:37 PM

In transit

MEMPHIS, TN



12:11 PM

Arrived at FedEx location

MEMPHIS, TN



12:04 PM

Departed FedEx location

INDIANAPOLIS, IN



6:09 AM

In transit

INDIANAPOLIS, IN



2:24 AM

Arrived at FedEx location

INDIANAPOLIS, IN



Sep 5, 2007 5:51 PM

Left origin

HAWTHORNE, CA



3:58 PM

Picked up

HAWTHORNE, CA



3:44 PM

Package data transmitted to FedEx

 

[dfs/la2]

mcegelsk,

Thank you for contacting us with your order. We apologize for the problems with the delivery of this package. As you discussed with our Clerical Department your package unfortunately has been delayed and will be delivered to you tomorrow, Friday, September 7. We ask that you accept the package and double the acclimation time as this should help ensure the items in the order acclimate as stress free as possible. If you have any questions or concerns when you receive them please contact us at 1-800-334-3699 and we will certainly address them. We sincerely apologize for any inconvenience.

Stacie R
Technical Support
Drs Foster and Smith

 

[etrigo29]

you could always try to make it to the Fedex hub and see if the clerk there will help you out. If its a small hub they should be more then able to, especially if you explain the situation. In a larger hub it is sometimes hard to track down a certain package

 

[dfs/la2]

mcegelsk,

We checked with Federal Express and unfortunately the order is currently in the air. It has not yet gotten to a Virginia Federal Express Hub. If the package was available at the hub you may have the option of picking it up there. Again, we apologize for any inconvenience. Please contact us if you have any further questions or concerns.

Stacie R.
Technical Support
Drs Foster and Smith

 

[mcegelsk]

Stacie,

I appreciate the call. Hopefully all the creatures will be alright. Here's hoping for the best outcome for tomorrow.

~Matt

 

[mcegelsk]

Stacie,

Just wanted to let you know that I received the package today. All of the fish made it! The snails are my current worry. As the bag that had the snails was all but empty and the box was soaked. Two days with FedEx will do a number on a package. I've placed the snails in a place to monitor how many survive. Hopefully a majority. Thank you for your help.

~Matt

 

[dfs/la2]

Mcegelsk,

Thank you for the update and good news about the fish. Your concern for your snails is understandable due to the situation. We apologize for the condition of the box and ask that you please keep us posted on the progress of the snails. We do find the snails to be quite resilient.

Pat S.
LiveAquaria
Drs. Foster and Smith