landlord
New member
Greetings,
I have spent the better part of a month just gathering informaton from RC. Decided to gets some liverock through TBS. Nothing but great things have been said about these guys and they were personally recommended by a co-worker with a 55-gallon package that looks gorgeous. Since I live in Central Florida I figured I would simply call ahead to make an appointment to get some rock.
We have been in a bad weather stretch for those of you not from here which is probably where my discouragement started from. Called on Monday 17th to make appt. Was told that the weather was bad and they weren't able to get boats out. Mary was very nice and figured I should call back Wed. 19th. Did so and talked to Richard?? about making that Friday appt. He again explained that the weather was still lame, which it was, but he had been able to get the boat out but there were some other orders ahead of me. He figured that I should try and call back again on Thursday. Called back on Thursday (today) and talked to another person who first said I should just come in on Saturday but said that they might not have anything. He then spoke to someone off of the phone who told me to call tomorrow around 12 to see if they had boats in the water.
I really do not know what is going on. I asked the fellow on the phone if there was a way to get on the list, if there is one. He made no reply. So I asked if I would be better off just ordering online. I assume, since this fellow did not answer that this would be my best shot at getting rock. He didn't really have an answer to that question either. He didn't seem to know what was going on and I wish he would have given the phone to whomever was telling him what was going on.
I am just wondering from a customer service perspective what I should do here. When I called no one asked for my name to put me on a waiting list, the fellow today couldn't tell me much except to keep calling back to check. I simply figured that it would be easiest to drive down and get the rock instead of doing the online ordering option. It is turning out to be somewhat discouraging. I do not feel that I am any closer than where I was at the beginning of the week. I am wondering now if I should have just ordered online. At least then I would be somewhere in line to get hooked up.
...breathe in breathe out....
This post was not intended to be a negative one towards TBS. On the contrary, I just want to know what to do. I think that there product is by far the best available. I have no intention of putting any other rock besides TBS rock in my tank. Just watching my coworkers tank led me to my decision.
I already took a vacation day on Friday in the hopes of getting an appt, so if all the stars can get in alignment perhaps when I call there tomorrow at 10:30 I will get the go!
If not, I am not sure what to do... online order? more calls? any info or advise would be welcomed.
I just want the TBS rock
-landlord
I have spent the better part of a month just gathering informaton from RC. Decided to gets some liverock through TBS. Nothing but great things have been said about these guys and they were personally recommended by a co-worker with a 55-gallon package that looks gorgeous. Since I live in Central Florida I figured I would simply call ahead to make an appointment to get some rock.
We have been in a bad weather stretch for those of you not from here which is probably where my discouragement started from. Called on Monday 17th to make appt. Was told that the weather was bad and they weren't able to get boats out. Mary was very nice and figured I should call back Wed. 19th. Did so and talked to Richard?? about making that Friday appt. He again explained that the weather was still lame, which it was, but he had been able to get the boat out but there were some other orders ahead of me. He figured that I should try and call back again on Thursday. Called back on Thursday (today) and talked to another person who first said I should just come in on Saturday but said that they might not have anything. He then spoke to someone off of the phone who told me to call tomorrow around 12 to see if they had boats in the water.
I really do not know what is going on. I asked the fellow on the phone if there was a way to get on the list, if there is one. He made no reply. So I asked if I would be better off just ordering online. I assume, since this fellow did not answer that this would be my best shot at getting rock. He didn't really have an answer to that question either. He didn't seem to know what was going on and I wish he would have given the phone to whomever was telling him what was going on.
I am just wondering from a customer service perspective what I should do here. When I called no one asked for my name to put me on a waiting list, the fellow today couldn't tell me much except to keep calling back to check. I simply figured that it would be easiest to drive down and get the rock instead of doing the online ordering option. It is turning out to be somewhat discouraging. I do not feel that I am any closer than where I was at the beginning of the week. I am wondering now if I should have just ordered online. At least then I would be somewhere in line to get hooked up.
...breathe in breathe out....
This post was not intended to be a negative one towards TBS. On the contrary, I just want to know what to do. I think that there product is by far the best available. I have no intention of putting any other rock besides TBS rock in my tank. Just watching my coworkers tank led me to my decision.
I already took a vacation day on Friday in the hopes of getting an appt, so if all the stars can get in alignment perhaps when I call there tomorrow at 10:30 I will get the go!
If not, I am not sure what to do... online order? more calls? any info or advise would be welcomed.
I just want the TBS rock
-landlord
