Fluval cannister replacement parts?

[happyface888]

I was wondering do you guys carry fluval cannister spare parts? I have a 304 cannister thats in need of a motor seal ring, it keeps leaking from the side. It would be awsome if you guys sold it, thanks.
Tommy

 

[happyface888]

sorry double post

 

[dfs/la2]

happyface888,

Thank you for your inquiry. Although we do not offer this part we are able to request a special order for the Fluval 304 canister filter motor seal ring from the manufacture. We have placed an order through our Purchasing Department for part #A-20063 and will PM you with this information.

If you have further questions or concerns please feel free to contact us.

Joyce F.
Technical Support
Drs. Foster & Smith

 

[happyface888]

Wow Thank you so much, at first I was a little curious that it wouldnt happen. But dfs pulled through for me and got me the ring. Awsome, so when will you guys open a drfs here in CA. I would certainly love to come by one day. thanks
Tommy

 

[DFS/LA1]

happyface888,

You are welcome! We are pleased we were able to assist you.

We are a catalog based business, at this time we have one retail store here in Rhinelander, WI. Perhaps you will be able to attend one of our Annual Frag Swaps in the future and visit our store at that time!

We are also pleased to announce that beginning on July 15th several Drs. Foster & Smith brand products will be available at select Target stores. You may wish to check out our Drs. Foster & Smith web site for a participating store near you at the following link:

http://www.drsfostersmith.com/target/store_lookup.cfm

Donna
Supervisors
Technical Support
Drs. Foster & Smith

 

[happyface888]

Will targets also sell drfs aquatic eq and supples?

 

[dfs/la2]

happyface888,

Thank you for your reply regarding our partnership with Target. It is currently not in our immediate plans to offer Drs. Foster & Smith brand aquarium products at Target Stores. We will initially be offering dog and cat foods and supplements, beds, and cat furniture.

Nate M.
LiveAquaria
Drs. Foster & Smith

 

[happyface888]

Hi,
I was wondering if I could get a follow up of where the motor seal ring is? Thanks
Tommy

 

[dfs/la2]

happyface888,

We will be checking with the manufacturer as to the status of your replacement motor seal ring for the Fluval 304. You will be contacted as soon as we have further information.

Mike S.
Tech Support
Drs. Foster and Smith

 

[happyface888]

Thanks mike.

 

[dfs/la2]

happyface888,

We apologize that you have not yet received your part. We have special ordered one to be sent to our facility on Monday. Provided the part arrives by our air cutoff you will receive it on Tuesday. If the part arrives after our air packages have left for Monday, it will ship on Tuesday and you will receive it on Wednesday. We will e-mail you the 1-Day Air tracking number as soon as this is available.

Mike S.
Tech Support
Drs. Foster and Smith

 

[happyface888]

Thanks mike.

 

[happyface888]

Today I just recived the pakage and wow, its wrapped in such a big box and bubble wrap. Even though its small you guys take it to the next level of packaging. Amazing

 

[DFS/LA1]

happyface888,

We are glad to hear that your package arrived in good condition. Please let us know if there is anything else we can do to help you with your filter.

Chris
Supervisors
Technical Support
Drs. Foster & Smith