Frustrated in need of help

[SERVO]

I just got my Profilux yesterday. Today I tried to get it hooked up. I haven't had any luck. I've had my friend walk me through multiple steps in an attept to try to get the controller up and running. Four hours later; I've had no luck.

These steps were performed on two different computers

1) I downloaded both the 6.0 software and switched to the 5.7 software
2) I downloaded both drivers
3) I cycled through the multiple port Com's without any recoginzation of a device.
4) I checked my device manager on both computers while no device was found.
5) I looked to see what ghost drivers were on the computer and non were seen.
6) I plugged in another device into the USB to find that the device manager was able to see it while the computer recognized it as well.:furious:

At that point my friend told me to open up the device. When you examin the USB connection, it looks like there is no connection from the pins that plug into the motherboard to the board that is perpendicular to it. (I'm not sure how else to describe it)? I'm not sure if that is the problem. I sent him a picture while he thinks it is defective/broken. Please help.:hmm3:

 

[AQD_ottawa]

Hi

Welcome to our forum.

For technical support it is best to contact either the retailer or us directly as we do not always check here regularly for such posts.

I can assure you providing this is a new purchased controller nothing is broken, every unit is tested thoroughly before dispatch.

If there were no pins in the motherboard then the USB card would be floating free and loose.


Please email me at sales@aqua-digital.com where we can provide and continue swift technical support.

 

[SERVO]

Thanks for all of you help in getting the controller up and running!
:reading:

Top notch customer service!:inlove: