gen 4 pro issue

[M3P]

2 days ago one of my gen 4 pros stopped working. Tried unplugging for a while and plugging back in. Fan and lights still did not turn on. The buttons are back lit with a green light (if that means anything). I took the light apart and cleaned the fan. Still didn't fire up. Any ideas?

 

[Sisterlimonpot]

Do you have it connected to an Apex WXM or reeflink?

 

[Sisterlimonpot]

Sometimes, they just get hung up for some reason and need to be reset. If it's stand alone then I would do a factory reset and reprogram.

 

[M3P]

Sometimes, they just get hung up for some reason and need to be reset. If it's stand alone then I would do a factory reset and reprogram.

It is connected thru WXM. Will try to factory reset and see if that works.

 

[Sisterlimonpot]

I had the same problem this, had to factory reset, remove the outlet from fusion and re-attach the radion to the WXM. that fixed it.

 

[Sisterlimonpot]

I had the same problem this morning*

 

[sil40sx]

Unplug WXM and plug radion directly to an outlet. See if it will turn on.

But since you said there's no pilot/power lights, next guess should be a busted fuse.

 

[sil40sx]

edit: Oooops, sorry missed this part "The buttons are back lit with a green light ". So the fuse is out of the equation.

 

[M3P]

I tried to manually connect my light to macbook pro with usb. the ecosmartlive icon on the top of the computer says radion disconnected. when I connect to one of the working lights it connects right away...

 

[Sisterlimonpot]

Hmm... I think this one warrants a call to ecotech. They can easily get the problem fixed.