Great Customer service A+

[Malster1]

I placed a big order during your 24 hour Leapyear sale. I called your customer service to confirm that if one of the items that was backordered, I would still get the discount and they said yes. So I placed my order. By the next am I had a shipping for the non out of stock item's and a confirmation on my backorder items. Within a few hours later I got an e-mail saying the backordered item (listed as 4-6 weeks) just arrived and they would send it out today as well. they even went as far as to offer a replacement item (PH probe) that wasn't in stock still if I wanted to have it sent today.

Thanks for the great customer service! A+

 

[MarineDepot]

Thank you so much for sharing!

Thank you so much for sharing!

I placed a big order during your 24 hour Leapyear sale. I called your customer service to confirm that if one of the items that was backordered, I would still get the discount and they said yes. So I placed my order. By the next am I had a shipping for the non out of stock item's and a confirmation on my backorder items. Within a few hours later I got an e-mail saying the backordered item (listed as 4-6 weeks) just arrived and they would send it out today as well. they even went as far as to offer a replacement item (PH probe) that wasn't in stock still if I wanted to have it sent today.

Thanks for the great customer service! A+

Hi, Malster1. Thank you very much for shopping with us and for taking the time to share your favorable experience here on our ReefCentral forum. It really means a lot to us that you'd take time out to write such a glowing testimonial! If we can in any way assist you when receive your equipment, please let us know. Tech support is always free and we'd love to hear from you!

:wave:

Have a great weekend!

 

[MarineDepot]

We love the quote in your signature!

We love the quote in your signature!

"No honey it's not a new coral, I just moved it to a new spot"

Awesome.

:ape:

 

[Malster1]

Give credit where credit it due. Yeah I get lot's of comment's on my signature.