Having problems with radions and ecosmart live

[SchnitzelReef]

I have 3 radion gen 3s I'm trying to setup. I downloaded the manager and they recognize my radions. I tried resetting them to factory settings and I still can't see them on ecosmart live.

When I click on the aquarium setup tab, nothing happens. I tried powering down all the radions and unplugging everything and still nothing works.

Any help would be awesome. Thanks

 

[SchnitzelReef]

Nothing happens when I click this.

 

[Eastamherstbias]

Do you have a reef link?

Are you still plugged into radion via a usb?

 

[Alex Y EcoTech]

Nick,

If you factory reset all of your devices, you will need to add them back into your profile. To do so, please select the "Devices" tab then "Add device via wireless".

 

[SchnitzelReef]

Nick,

If you factory reset all of your devices, you will need to add them back into your profile. To do so, please select the "Devices" tab then "Add device via wireless".

When I click on "devices", it's blank. Nothing happens. I played with it for about 2 hours and couldnt get it. I'm pretty good with computers and usually figure things out by reading other people's fixes online. But I read and read and couldn't find a solution to my problem.

No reeflink, I have a WXM for my apex. My plan was to use that.

 

[SchnitzelReef]

Guess I'm on my own then...?

 

[Eastamherstbias]

I would just call support in the afternoon and they will get you squared away.

 

[SchnitzelReef]

I would just call support in the afternoon and they will get you squared away.

I did twice, was on hold for 10 minutes so I hung up

 

[chucko]

I'd also check your antivirus. I had the EXACT same issue. Aquarium setup button/link would do absolutely nothing. Ended the process for my antivirus (trendmicro) and it started working. I think they said ESL uses port 8080, so anything blocking that will mess up ESL.

As good as Ecotech support's may be, they simply aren't open/available at times that are convenient (as in after work and on weekends) to most people.

 

[Alex Y EcoTech]

Nick,

Did you leave a voicemail? We always call back within 24 hours? Additionally, there are no calls waiting at the moment.

 

[SchnitzelReef]

I'd also check your antivirus. I had the EXACT same issue. Aquarium setup button/link would do absolutely nothing. Ended the process for my antivirus (trendmicro) and it started working. I think they said ESL uses port 8080, so anything blocking that will mess up ESL.

As good as Ecotech support's may be, they simply aren't open/available at times that are convenient (as in after work and on weekends) to most people.

I shut down all my anti virus. I read that somewhere, didn't work.

 

[SchnitzelReef]

Nick,

Did you leave a voicemail? We always call back within 24 hours? Additionally, there are no calls waiting at the moment.

I figured there is no point in leaving a voicemail, if you call me back and I'm at work, there's nothing you can do to help me. :/

Had problems with another ecotech product, and ran into the same exact problems. Never could get ahold of anyone.

 

[jusn317]

Maybe I missed it earlier, but are your Radions connected to your PC with the usb cord? I'm pretty sure unless you have a Reeflink connected Ecosmartlive won't be able to find any of your devices wirelessly.

 

[SchnitzelReef]

Maybe I missed it earlier, but are your Radions connected to your PC with the usb cord? I'm pretty sure unless you have a Reeflink connected Ecosmartlive won't be able to find any of your devices wirelessly.

Yes. I had all 3 radions turned on, and I had 1 of them plugged into my computer via USB cable. That is what the directions said.
Said something like:
Power on all radions, then plug in one with USB cable.

 

[lynchmob3000]

Have you tried the old software at all? I program mine with it bc like you I had problems with live. I'm not too sure you can use live without reef link and it actually work right. I didn't have success until I bought a reef link and now it's all good.

 

[theman772]

I feel your pain spent all day same thing

 

[SchnitzelReef]

I feel your pain spent all day same thing

Surprised someone from ecotech hasn't offered help.

 

[Alex Y EcoTech]

Surprised someone from ecotech hasn't offered help.

Nick,

Contacting us directly is the best way to receive assistance. Additionally, I realize you work the same hours as us, but email support is always a good option as well.

 

[port43]

Ive noticed quite a few browser issues while programming my xr15 pro's. I had to close down all browsers and restart the connection app from ecosmart to get them to pick back up again.

If all else fails, reboot the computer, try a different browser. I see you are using chrome- I had to bounce around into firefox to get it to work one time. (I had issues on 3 different computers.) 2 apple computers and 1 windows machine. And I am an IT professional.

 

[SchnitzelReef]

Ive noticed quite a few browser issues while programming my xr15 pro's. I had to close down all browsers and restart the connection app from ecosmart to get them to pick back up again.

If all else fails, reboot the computer, try a different browser. I see you are using chrome- I had to bounce around into firefox to get it to work one time. (I had issues on 3 different computers.) 2 apple computers and 1 windows machine. And I am an IT professional.

I guess I could try firefox. Tried IE and
Chrome, both did the exact same thing.

I wish they just offered a program you could download. After spending 2 thousand dollars i expected more. Radions are still in their boxes after having them for a month because I can't program them. A cheap Chinese fixture would already be up and running. Hahah funny how that works.