Having problems with radions and ecosmart live
- Thread starter SchnitzelReef
- Start date
SchnitzelReef
Active member
I saw the button, but nothing happened when I pressed it. After 2 hours, I literally pressed every button on ecosmart live and nothing happened. It would change between a few screens, but no where would it recognize my radions.
SchnitzelReef
Active member
I'm prolly gunna be stuck at work a little late today. But if i have some spare time, maybe I will try. Maybe it was a screw up on ecotechs side. I just don't get it. When you spend a premium for a product, it should work the first time EVERY time!
EllisJuan
New member
Ummm...call them and stay on hold until someone picks up? I know it suck, but hold times are just the way it is these days. I was on hold with AT&T for 30 minutes the other day. I just put my phone on speaker and go about my business until someone pick up.
Also, I don't think you can use ecosmartlive and the WXM for your apex at the same time. Just one or the other. Have you tried linking your lights to the WXM with these instructions: https://www.neptunesystems.com/downloads/docs/WXM-Radion-Instructions1.pdf
Also, I don't think you can use ecosmartlive and the WXM for your apex at the same time. Just one or the other. Have you tried linking your lights to the WXM with these instructions: https://www.neptunesystems.com/downloads/docs/WXM-Radion-Instructions1.pdf
Being in the IT industry, it is fairly difficult to program an application to work across all platforms (mac, linux, windows- and the dozens of different versions and oddities of each operating system). To minimize the headaches- most companies program a web interface that works with common web browsers that work on the earlier mentioned operating systems. For instance, chrome and firefox work on several different platforms- in almost identical ways.
You still have the oddities of web browsers changing their code and then the application ecotech authored will develop a bug- but those are hopefully far and few between.
Make sure your computer is 100% up to date on system updates and browser updates (go to chrome and make sure its latest greatest). I used chrome today and it worked like a champ where I had issues last week that were frustrating.
You still have the oddities of web browsers changing their code and then the application ecotech authored will develop a bug- but those are hopefully far and few between.
Make sure your computer is 100% up to date on system updates and browser updates (go to chrome and make sure its latest greatest). I used chrome today and it worked like a champ where I had issues last week that were frustrating.
Darren_sims
New member
Having the exact same problem with Eco smart, although mine are flashing red on the control panel too
If I don't get it sorted soon I'll have some very expensive sps dying!
Did you manage to sort yours out fella?
If I don't get it sorted soon I'll have some very expensive sps dying!
Did you manage to sort yours out fella?
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SchnitzelReef
Active member
Nope not yet, had these lights for going on 2 months and still haven't used them because I can't get ecosmart live to work, so there is no way to program them. SO frustrating.
Going into work late today, so I'm sitting on hold right now with ecosmart. So far it's been 3 minutes and haven't talked to anyone yet. Keeping my fingers crossed that I can get these $2000 lights working today.
SchnitzelReef
Active member
Spent about 15 minutes on the phone and Ecosmart was able to get the lights working. A little frustrating not being able to do it myself, but it's all taken care of now so I'm a happy camper.
SchnitzelReef
Active member
Get a new computer. No matter what I tried, it wouldn't work on my brand new $1000 Dell laptop. I ended up just buying a Reeflink. It worked perfectly on my IMac.
E.intheC
Active member
Wow. Glad the reef link worked out for you though.
I ended up running Firefox and also noticed that I wasn't logged into the same email address that I used to sign up for eco smart live back in 2014. Once I used that email address everything worked perfectly. I felt kinda dumb. But that should be more obvious.
I ended up running Firefox and also noticed that I wasn't logged into the same email address that I used to sign up for eco smart live back in 2014. Once I used that email address everything worked perfectly. I felt kinda dumb. But that should be more obvious.
This is where I stand. After 2 weeks of opening a number of different emails and using different browsers I was able to register and download the ecosmartlive. Now it has been impossible to install it I continue to get an error message when trying to install the connection manager. This is the error message:To open “EcoSmartLiveConnectionManagerSetup” you need to install the legacy Java*SE*6 runtime.
I called customer support and they assure me that if I deleted newer java updates that I would be able to install the connection manager. I have done that, well think I have, and I continue to get the same error message. Man this is so frustrating, I have the lights that I really wanted and cant do nothing more than basic settings.
Can someone please help me, what do I need to do here now? How can I erase java totally out of the computer so I can install the java version that allows the connection manager to be install, or is this crazy?
I called customer support and they assure me that if I deleted newer java updates that I would be able to install the connection manager. I have done that, well think I have, and I continue to get the same error message. Man this is so frustrating, I have the lights that I really wanted and cant do nothing more than basic settings.
Can someone please help me, what do I need to do here now? How can I erase java totally out of the computer so I can install the java version that allows the connection manager to be install, or is this crazy?
E.intheC
Active member
Running into the same issue again. The time on the software says "œ9:55pm" no matter what the actual time is or how often I program (via "œautomatic" or custom process. Frustrating that something so easy is so difficult.
It's especially frustrating because clicking the "œnow" button always selects the correct time. Very strange.
It's especially frustrating because clicking the "œnow" button always selects the correct time. Very strange.
mfinn
Premium Member
Not saying this is your issue, but when I've had problems getting software to work,( any), I try a computer reboot.
Sometimes it works, and sometimes it doesn't.
E.intheC
Active member
Thanks for the tip. I tried that just now. Did not work.
I think it's an Ecotech issue because the time that displays at the top of the Ecosmart software says, for example, 8:38pm. However, I click the time, then "custom" and click "now" and it always shows the correct time. The time displayed on the software doesn't ever change though. It reverts to whatever time was set previously.
I tried it on Safari, Chrome, and Firefox browsers, have logged out and logged back in, I've deleted and created my profile, all to no avail. I like Ecotech products but this is frustrating to say the least. Luckily it's only one light and over my softy tank.
