AcroSteve
Make my Funk a P-Funk
1st let me say I have had several positive experiences prior to this, and did not expect to have this problem with MD based on this and your excellent reputation.
It has been my experience that whenever I place an order, I get a email confirming that. Then when the order ships, I get another with the order # in the subject.
I recently placed an order and requested 2nd day shipping. Due to some malfunction or human error on your end, you thought there was incomplete shipping information. This required you to contact me. This is where I think a little change on your end could eliminate future problems for people like me.
As i said, I have always gotten those 2 messages on previous orders. I have stopped reading them when I get them. This time, there was a problem and the pattern of the messages and the subject did not reflect there was anything other than standard communications contained within. Furthermore, you only sent these two. A 3rd message would have been a red flag to me, even if it had the same subject.
I wold like to suggest that you look into changing the subject heading of your messages when there is action required from your customer. Something as simple as leading the subject off with "Important" or "Urgent" would do nicely. Also, as I mentioned before, a 3rd message would help also, but I think if the 1st suggestion was implimented, there would be no need for the 3rd message.
My work is such that I am not in the office on a regular schedule and that must be why I did not get your call. But you did not leave a message with the receptionist either. That is not a good way for somebody to know they are trying to be contacted.
Hopefully, it is all straightened out now on my order and I look forward to recieving it on Friday.
I will stop ranting now.
Thank You,
Steve Bowman
It has been my experience that whenever I place an order, I get a email confirming that. Then when the order ships, I get another with the order # in the subject.
I recently placed an order and requested 2nd day shipping. Due to some malfunction or human error on your end, you thought there was incomplete shipping information. This required you to contact me. This is where I think a little change on your end could eliminate future problems for people like me.
As i said, I have always gotten those 2 messages on previous orders. I have stopped reading them when I get them. This time, there was a problem and the pattern of the messages and the subject did not reflect there was anything other than standard communications contained within. Furthermore, you only sent these two. A 3rd message would have been a red flag to me, even if it had the same subject.
I wold like to suggest that you look into changing the subject heading of your messages when there is action required from your customer. Something as simple as leading the subject off with "Important" or "Urgent" would do nicely. Also, as I mentioned before, a 3rd message would help also, but I think if the 1st suggestion was implimented, there would be no need for the 3rd message.
My work is such that I am not in the office on a regular schedule and that must be why I did not get your call. But you did not leave a message with the receptionist either. That is not a good way for somebody to know they are trying to be contacted.
Hopefully, it is all straightened out now on my order and I look forward to recieving it on Friday.
I will stop ranting now.
Thank You,
Steve Bowman
