Im having NO END of problems with these people. I purchased a CPR overflow that leaked. My wife scavenged the box the product came in, so i called customer service (AHEM) and explained the situation to a fella named COREY. Corey explained to me that he was not clear on how CPR handled returns without packaging and he would have to get back to me on that. I offered to call CPR myself to expidite the process, and corey gave me their number. A nice lady named Jamie assured me that CPR would have no problem accepting the item from P.A. I called Corey back and told him what CPR said, and his tone changed. He requested that i "at least" insure it, wich i agreed to do. I also explained that i had no problem with their service and intended to spend the refunded 100 bux right back in their store. 3 WEEKS goes by and no refund or response from them. I call and ask Corey if he recieved it he says no. Ok, but a package shipped insured priority mail from CT to IND. does not take 3 weeks to ship. When Corey finally admits to getting the package he informs my wife that he has to charge me 10 percent for not having the correct packaging. utter rubbish... why insure a broken item for 15 bux if knew i was going to get charged 10 percent on top of it? He also seemed more concerned about the "NICENESS" of my messages than helping me out. Ok long story short I finally get Corey to agree to refund me the money, again with assuranses that i would spend it all right back in his store...this was on monday, its now thursday and no refund. Coreys suggestion is that i call my bank. Refundung a credit card is RAPID. it takes MINUTES, not days. Im not happy with their service, and I dont have an overflow or a 100 bux at this point.
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