Holding orders due to weather concerns.

[DFS/LA1]

Due to weather concerns in the Northeast we have decided to hold shipments going to Pennsylvania, New York, Vermont, New Hampshire, Maine, Massachusetts, Connecticut, Rhode Island and New Jersey. Flood, wind and winter storm warnings have been issued and we anticipate FedEx delays during the next 24 hours. All of our affected customers are being contacted and a new delivery date will be discussed. If you have any questions please feel free to contact us via email, PM or personal phone call.


Jaimie Anderson
Manager of LiveAquaria
Customerservice@liveaquaria.com
1-800-334-3699

 

[nosferatu51]

Sounds smart to me and it is proactive thinking like this that makes me even more confident in your service.

 

[flameangel88]

Are orders shipping to New York today? I didn't notice any link on the website to allow for status check but is there one?

 

[dfs/la2]

flameangel88,

After reviewing today’s weather information, it has been decided that we will be shipping aquatic orders to all states. Should there be a delay in shipping due to severe weather in specific areas, our manager will post this information for all to review. We also do our best to contact all customers with pending orders that are affected by the delay via phone or email.

Joyce F.
LiveAquaria
Drs. Foster & Smith

 

[flameangel88]

Oh well, I just called and my order will not be shipped today. That's okay hopefully weather will get better.

 

[dfs/la2]

flameangel88,

We’re sorry to hear that your order did not ship. We would be more than happy to look into this for you. Please PM us with your order number or call us at 1-800-334-3699 at your earliest convenience.


Ginger K.

LiveAquaria
Drs. Foster and Smith

 

[flameangel88]

Ginger,

Thanks for the reply. I've made arrangement for shipping next Monday since I will not be able to take off early from work the rest of the week.

FA

 

[dfs/la2]

flameangel88,

We are pleased to hear you were able to make arrangements for a delivery next week. Most orders that were held Monday due to the weather were able to ship on Tuesday for delivery on Wednesday. If you have any further questions please feel free to contact our LiveAquaria Department at 1-800-334-3699.

Thank you,

Michelle H.
Drs. Foster and Smith
LiveAquaria

 

[flameangel88]

Well worth the wait! The 2 multicolor angels was delivered at 12 and finished 2 hrs of acclimation around 4:30. Light came on around 9pm and started feeding frozen mysis, brine and emerald entree and both went after the food. That's a very good sign for me when new arrivals start eating on the same day.

The package came in great shape with 5 bags on each fish and very well packed. I'll definately order from LA again and highly recommend to others.

Here are some pictures:

Will see if these are still there after a month:

 

[flameangel88]

Sorry, double post.

 

[DFS/LA1]

flameangel88,

Congratulations on your new arrivals! Your two Multicolored Angelfish are certainly displaying their unique, bright and attractive contrasting colors. They also appear to be doing very well and enjoying their new home, complete with the subdued lighting they prefer.

We are pleased to hear your order from LiveAquaria.com was a pleasant experience for you. Your endorsement of our company is extremely appreciated!

Thank you also for posting about the packaging of your angelfish. Excellent packing is a top priority with us to ensure you receive healthy specimens and reduce travel stress for your aquatic specimens.

Donna Z.
Supervisors
LiveAquaria
Drs. Foster & Smith