icecap/pc 400w 10k pendant

deansreef

Active member
This is a very green color to it, worse than the 65k iwasaki, very disapointing. Jason can you help me with this? Dean
 
Dean,

I believe you have an AB bulb if I'm not mistaken? If so, AB asks resellers to have all warranty claims go straight through them. If not an AB we can ship you another bulb right out immediately. Did it ever burn white when it was running? Please email me and we'll get you taken care of, jeremyb@premiumaquatics.com

Thanks,
Jeremy
 
Hi Dean,

No, I never said that you were "screwed", as you put it. I only said that Aquamedic deals with all of their claims direct, not through the stores. Did the bulb ever burn white at all? Please email me at jeremyb@premiumaquatics.com and I'll be more than happy to get you Aquamedic's number to get your lamp taken care of.

Thanks,
Jeremy
 
ab

ab

Jeremy, I never meant anything bad towards you or your company by my comments. I think your company is the best out there. I will email you direct later, Dean. p.s the bulb never appeared white.......
 
Hi Dean,

No worries, i picked up on your humor in your post!!!

If you have any problems with AB guys let us know. We would prefer to warrant all bulbs, but unfortunately they do things different then the other bulb manufactures, but we won't let you get ripped off either, so if they give you a hassle let us know.

thanks

jason
 
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