Kudo's to LA

[golfish]

I ordered two frags from them last Friday. They shipped Monday for Tuesday delivery. LA called me Tues morning to let me know that the Fed ex truck had a problem and I wouldn't see my corals until Wed (today). I figured it wouldn't be a problem considering how well they pack their corals. When I walked in this afternoon and saw the hole in the bottom of the box, and I could see right though to the bags I knew it wasn't going to be good. Water temp was 65. I didn't even look at the corals until they had floated for 2hrs. Both were bleached out.

I called and talked to John at LA and was credited back all moneys...its too bad cause the frags were bigger then I had expected.

Kudo's to LA for good customer service.

 

[dfs/la2]

Golfish,

Thank you for your post. We apologize that the corals arrived in bad condition. We are glad that you called right away so that we could provide to you the excellent customer service that we pride ourselves on.

Sandy C.
Live Aquaria
Drs. Foster and Smith

 

[golfish]

Sandy,
Thanks for the call...its not your fault one bit. Fedex needs to pony up for this one.