Lack of Communication?

[jnc914]

I place an order on the evening of 8/21- A2632388. During my check out I had picked overnight delivery for Saturday, however the checkout diverted back to regular overnight when I attempted to switch my funding source. I called customer service on 8/22 after receiving a notice that the fish would ship Monday. I explained that I had wanted it for Saturday delivery, however it was now too late. They were very accomodating and stated that they would hold shipment until the end of the following week as I would be out of town until Thursday. I also asked if there was another of the same specimen available as I wanted a pair. I was told they did not have any other Golden Butterflys.

So, I get a notice this evening the fish has shipped for Tuesday Delivery!!! No one will be there to get the fish. So now I have to scramble to find someone to get the fish and attempt to get it into a tank. It is highly likely that I will have a box with a dead fish sitting on my doorstep or a dead fish in my QT (if a neighbor is able to get the shipment) when i get home on Thursday morning.

Second, on top pf all that, the Divers Den has another Golden Butterfly!!!!! The same fish I asked about and wanted to purchase as a pair. It could have shipped at the same time for Friday delivery. I am very disappointed with LiveAquaria. I have never had this issue before and LiveAquaria has been top notch in the past.

 

[dfs/la2]

Jason,

Thank you for your recent order. We sincerely apologize for all of the problems that your have experienced with this order. We have placed a credit to your customer file for the shipping and handling for the inconvenience this has caused you. Thank you for attempting to have the fish brought inside and acclimated. Please keep us updated as to the health of this beautiful butterfly, as it is covered by our 14 day Arrive Alive/ Stay Alive guarantee.

Also we would be more then happy to waive the shipping and handling if you would like to order the second Red Sea golden Semilarvatus butterflyfish currently in our Diver’s Den. Please call us at 1-800-334-3699 to place this order. This is not typical of the order experience or level of customer service that we pride ourselves in and we would like to again apologize for the problems and inconvenience with this order.

Sandy C
Live Aquaria
Drs. Foster and Smith

 

[jnc914]

That's the LiveAquaria I am used to Thanks guys. You have a PM.

Jason

 

[aquaticvet1]

Please accept my apologies for our lack of communication. No excuses, a mistake on our part. When the transactions are complete everything must be satisfactory for you or we will refund all of your money including the item costs and shipping.

Thank you for giving us the opportunity to correct our mistake.

Race Foster

 

[Puterguru]

God the customer service at this place is just awesome.