BankerJohn
New member
Guess what showed up on my door step today? Yep, you guessed it, my new LIGHTS. Nova Extreme 4x54 T5HO with 2x10K and 2XActinic (460nm).
BAD: It is never good when you pick up the box and hear what sound like marbles clinking inside the box. Sure enough, I opened the box to find a bulb in LOTS of pieces.
GOOD: I immediately called Drs Foster & Smith customer service and was asked to inspect the fixture for visible damage first, then check the remaining bulbs to determine if the problem is isolalated to the bulb or not.
BETTER: I followed the directions of the customer service person and determined that only 1 bulb was bad (duh, it was shattered!) and the remaining fixture and all moonlights lit on queue.
BEST: I called customer service back to follow up on the bulb issue and they immediately took an order to replace the bulb. The customer service person even said she would send 2 bulbs in case one breaks in shipment (bonus) and even offered to pay for overnight FedEx to have it delivered tomorrow, which I greatly appreciated but declined. Heck, I've been running 30W over my tank for a year, another week of less than full strenght is not going to cause any damage.
I LOVE MY TANK! Ted, the orange cap & Pocillo is fluorescing trememdously. Steve, the birds nest has incredible PE and all of the zoo's and shrooms you have fragged are giving GREAT color. I have a renewed level of gratitude to everyone who has contributed to the life and colors within my little biome
With the order, I also purchased a refractometer. Directions (can't believe I actually read them first, LOL) says to calibrate with distilled water. Where can one find distilled water or make distilled water? My RO produces 4 tds so I am not sure I should just use my RO water for calibration. Help please...
BAD: It is never good when you pick up the box and hear what sound like marbles clinking inside the box. Sure enough, I opened the box to find a bulb in LOTS of pieces.
GOOD: I immediately called Drs Foster & Smith customer service and was asked to inspect the fixture for visible damage first, then check the remaining bulbs to determine if the problem is isolalated to the bulb or not.
BETTER: I followed the directions of the customer service person and determined that only 1 bulb was bad (duh, it was shattered!) and the remaining fixture and all moonlights lit on queue.
BEST: I called customer service back to follow up on the bulb issue and they immediately took an order to replace the bulb. The customer service person even said she would send 2 bulbs in case one breaks in shipment (bonus) and even offered to pay for overnight FedEx to have it delivered tomorrow, which I greatly appreciated but declined. Heck, I've been running 30W over my tank for a year, another week of less than full strenght is not going to cause any damage.
I LOVE MY TANK! Ted, the orange cap & Pocillo is fluorescing trememdously. Steve, the birds nest has incredible PE and all of the zoo's and shrooms you have fragged are giving GREAT color. I have a renewed level of gratitude to everyone who has contributed to the life and colors within my little biome
With the order, I also purchased a refractometer. Directions (can't believe I actually read them first, LOL) says to calibrate with distilled water. Where can one find distilled water or make distilled water? My RO produces 4 tds so I am not sure I should just use my RO water for calibration. Help please...
