live guarantee policy

[chkra_hp]

2 of my Bali colonies died after 1 week. but i threw away the corals and only took the pictures for record purpose because i thought i only have 7 days guarantee. Now that i reread and find out i have 14 days. Can I still get refund/ store credit if i provide the picture?

 

[dfs/la2]

chkra_hp,

We apologize to hear about the loss of your Bali Colonies. We ask you to PM us your order information or call 800-334-3699 so we may stand behind your warranty. We appreciate your offer to submit pictures; however that will not be necessary to process your warranty.

We look forward to assisting you.

Pat S.
LiveAquaria
Drs. Foster and Smith