losing contact with my apex....

[SPotter]

Once a week I am losing remote contact with my Apex. The fix is simple...I unplug it, wait a few seconds and then plug it back in and all is well. Is anyone else having this issue? Is it a known issue?

 

[mray]

I have the same problem and I emailed Curt about it yesterday. When this happens to you again, email clp@neptunesys.com with your IP, user name, pass, and tell him what's wrong so he can look into it.

 

[SPotter]

Thanks mray. Its happening to me now so I will email it to him later on today when I get home.

 

[HeneryH]

My money is on a bug in the Apex in that it does not re-request a new DHCP lease when it expires. When this happens, any port-forwarding rules based upon the Apex NAME (not IP address) will no longer work.

For as many times as I post this no one either tells me I am right or wrong. It just keeps coming up.

I've seen all of my devices successfully re-request a DHCP lease except the Apex which goes stale.

SPotter, can you log into your router and look at the DHCP tables to see if the Apex is in there and its current status?

 

[HeneryH]

Oh, if this is indeed the case and you want to work around the problem define your port forwarding rule by IP address rather than hostname.

 

[SPotter]

My money is on a bug in the Apex in that it does not re-request a new DHCP lease when it expires. When this happens, any port-forwarding rules based upon the Apex NAME (not IP address) will no longer work.

For as many times as I post this no one either tells me I am right or wrong. It just keeps coming up.

I've seen all of my devices successfully re-request a DHCP lease except the Apex which goes stale.

SPotter, can you log into your router and look at the DHCP tables to see if the Apex is in there and its current status?

I'll have to try it when I get home. I cant remember the ip adress to do it from my office. RussM set up my apex so I can access it from the internet so I'm not sure how that was set up. I sent an email to neptuen as well to see if they have a fix for it. I know it will work once i get home to unplug and plug it back in.

 

[SPotter]

I have the same problem and I emailed Curt about it yesterday. When this happens to you again, email clp@neptunesys.com with your IP, user name, pass, and tell him what's wrong so he can look into it.

Did Curt respond to you? I emailed him and gave me a couple of things to look at but I am pretty sure everything is set up correctly. Seems like one of those things that wont get fixed.

 

[mray]

He told me to email him the next time it happens. What I did yesterday was reflash the firmware and update the web page. I'll see if it happens again in a couple of days. What happens to mine is that after a couple of days, it seems to lag so badly that it just doesn't connect anymore.

 

[SPotter]

He told me to email him the next time it happens. What I did yesterday was reflash the firmware and update the web page. I'll see if it happens again in a couple of days. What happens to mine is that after a couple of days, it seems to lag so badly that it just doesn't connect anymore.

I have been good for about a week to 10 days with mine and then it just starts to slow down. Hopefully they will figure out what is wrong but according to the email I got from Curt is that there are no bugs in this version of the firmware.

 

[mray]

I have the same exact problem. I'm not sure why it happens. Hopefully more people with this problem will contact Curt and he can figure out what's going on.

 

[HeneryH]

Now you guys are bringing up a new symptom of the whole system getting bogged down and sluggish until it no longer connects.

This is NOT what I was referring to in my original post. The OP just said that it lost connection to the outside world without mentioning any other sluggishness.

 

[SPotter]

Sorry for the confusion Henery. I should have been more clear about the issue in the original post.

 

[mray]

This only started happening recently. I'm not sure what is causing it to happen but nothing new was done to my Apex.

After my reflash, the webpage has been really quick for me. I can't say for sure that this fixed the problem but I'm hoping it did. I guess only time will tell.

 

[SPotter]

All is well now. Unplugged the ubs cable going from the main module to the eb8, waited a few seconds, plugged it back in and everything works again. Hopefully they can figure out what is causing this.


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[mray]

I've tried that before and it's a temporary fix. The problem shows up again in a few days.

 

[SPotter]

Well, here we go again...no access. I have to ping the controller and access the telnet to see what it says.

 

[mray]

Don't reset it. Email Curt with your login information and let him take a look.

 

[SPotter]

I asked him to do that and he wants me to ping and telnet first then send him the responses.


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[Armson]

Did this ever get resolved I am having the same problem with my Apex. It just looses connectivity. I cannot connect to the device in any way. It's as if the device is powered off.


-B

 

[watsonj]

mine does this every to days a real pain