Pea-brain,
Thank you for bringing your concerns to my attention. All of the aquatic life we maintain in our Rhinelander Wisconsin facility are looked after and cared for in the same manner, weather it be fish, corals, or invertebrates. We quarantine invertebrates for a minimum of two weeks, and make sure the animals are feeding properly, exhibiting normal behavior, and are disease free.
It is very common for many crustaceans to have missing appendages, and it is really not a problem unless it impedes their ability to feed or move properly. As you know, crustaceans will regenerate limbs through the molting process. All of the Divers Den items are photographed and posted daily so that customers like you can see exactly what they are going to receive.
I have reviewed the image of the S. rugosa mantis that was sold and shipped on April 16, 2007 and it did have both of its eyes as you can see in the photograph. I have posted the picture of this animal that was sold here:
From reading your posts you seem to be very knowledgeable in regards to Stomatopods. When transferring these animals from holding tanks to shipping bags they do not react well and try and do whatever they can to free themselves. On rare occasions this will cause bruising or damage to the animals themselves. We do our best to gently handle and transfer these Stomatopods but it is apparent that the S. rugosa had severely damaged one of its eyes to the point where it unfortunately lost the eye. This was not intentional on our part, and we did fully reimburse this customer for both the animal and the shipping cost on April 18th 2007.
Unfortunately we are unable to credit you for the Stomatopod that you received from us as we had sent this animal to you for free and covered the cost of the shipping as well.
In summary, the care and dedication that we put into every animal we offer on the Divers Den section of the LiveAquaria.com site is the same. We pride ourselves in offering the healthiest aquatic life available anywhere. Customers can rest assured that if there are problems with the any of the animals that they receive, that we stand behind everything we sell with the best guarantee in the business.
Sincerely,
Kevin Kohen
Director of LiveAquaria
Drs. Foster and Smith