bat21
New member
- Ordered a 1.5" Fiji Exquisite Wrasse because I want a juvenile to grow into my tank.
- Received a 4.5" fish with an injured mouth.
- Since I only had a 5 gallon QT expecting a 1.5" fish, I was forced to buy a 20gallon tank so the fish could have room to swim, a larger powerhead, a cover for the tank, and antibiotics for the injury. All together, about $150 of extra money to try to save this fish.
- The fish didn't make it unfortunately.
- After several emails and a phone call, and being ignored for almost 2 full weeks, I finally get a response that says they will refund the fish but not the shipping, even though they sent me the wrong fish and cost me an extra sum of money directly because of this.
- This is the obnoxious response from the owner, explaining how they purposely sent me something I didn't order (and did not bother to simply call and ask me if that was ok) and still refuse to refund the shipping charge, with zero regard for the incredible inconvenience this caused me:
We do not refund shipping expenses under any circumstance. This is clearly stated in our policies which are agreed upon at time of purchase. We will however give you free shipping if you like on your next order if that order is less than 140.00. Just mention this email in the customer notes.
As for the perceived mistake, from our, and I do mean my, perspective, there was no mistake made. You requested a very specific coloration of this fish and you are probably aware that at the size you had purchased, this coloration would not have been present. You would have ended up with a juvenile or best case scenario a female with no signs of what the male coloration would be since all females of this species are identical no matter what geographical location they are collected.
Since you had a very specific color request which we take seriously, the pullers picked for you one that met your guidelines. The order had to run by my desk for approval because the animal was larger than what was paid for. I approved it without any up charge requirement because you are a new customer and we thought you would be happy with the animal being the color you requested.
This transaction has been closed and there is nothing more than can be done with it. Take care and have a blessed day.
Mark Martin
Owner/Founder Blue Zoo Aquatics
Thanks a lot Mark. You really did me a huge favor. I hope you do great things with my $40.
- Received a 4.5" fish with an injured mouth.
- Since I only had a 5 gallon QT expecting a 1.5" fish, I was forced to buy a 20gallon tank so the fish could have room to swim, a larger powerhead, a cover for the tank, and antibiotics for the injury. All together, about $150 of extra money to try to save this fish.
- The fish didn't make it unfortunately.
- After several emails and a phone call, and being ignored for almost 2 full weeks, I finally get a response that says they will refund the fish but not the shipping, even though they sent me the wrong fish and cost me an extra sum of money directly because of this.
- This is the obnoxious response from the owner, explaining how they purposely sent me something I didn't order (and did not bother to simply call and ask me if that was ok) and still refuse to refund the shipping charge, with zero regard for the incredible inconvenience this caused me:
We do not refund shipping expenses under any circumstance. This is clearly stated in our policies which are agreed upon at time of purchase. We will however give you free shipping if you like on your next order if that order is less than 140.00. Just mention this email in the customer notes.
As for the perceived mistake, from our, and I do mean my, perspective, there was no mistake made. You requested a very specific coloration of this fish and you are probably aware that at the size you had purchased, this coloration would not have been present. You would have ended up with a juvenile or best case scenario a female with no signs of what the male coloration would be since all females of this species are identical no matter what geographical location they are collected.
Since you had a very specific color request which we take seriously, the pullers picked for you one that met your guidelines. The order had to run by my desk for approval because the animal was larger than what was paid for. I approved it without any up charge requirement because you are a new customer and we thought you would be happy with the animal being the color you requested.
This transaction has been closed and there is nothing more than can be done with it. Take care and have a blessed day.
Mark Martin
Owner/Founder Blue Zoo Aquatics
Thanks a lot Mark. You really did me a huge favor. I hope you do great things with my $40.
