My First Experience with this Vendor

[JamesV77]

I recieved my order today from Marine Depot Live and was very happy with my fish and my coral but suprised when I looked at my snails and saw that instead of 10 Cerith Snails I got 1 Cerith snail and 9 Cerith Snail shells with crabs in 'em......>???? So I called them up to advise them of their mistake and was happy to speak to a real person very quickly. I was advised though I would receive a store credit for the money I was out on the snails. Great I thought so when will I get them. Oh no I will not be getting them I would have to place another order and pay shipping all over for a mistake that wasn't mine. Why would anyone who had a problem with a product want to do repeat business. Why couldn't I get my Credit Card adjusted since I will not be getting the product I ordered but was charged for. Come on Guys you can do better than that! I have to say I love the fish but wish you had a better resolution for me.

 

[MarineDepot]

James
I am sorry we did not get your order correct and handle it as you would like. I will be glad to issue a credit to your credit card instead of a store credit. If you could please email your name and zip code to customercare@marinedepotlive.com. That way I can find your order and issue the credit to your CC card.
Steve
Marine Depot Live Customer Service
714.385.0080 Phone
714.385.0180 Fax
www.MarineDepotLive.com

 

[JamesV77]

Did you guys get my information you requested? I sent E-mail with info on 4/26/07.

 

[JamesV77]

My E-mail to you guys got returned. Said does not exist E-mail address......?

Your message

To: "customercare@marinedepotlive.com" <customercare@marinedepotlive.com>
Subject: Bad Snails....
Sent: Thu Apr 26 05:20:17 2007


did not reach the following recipient(s):
mdl2@marinedepot.com on Thu Apr 26 05:20:17 2007

The e-mail account does not exist at the organization this message
was sent to. Check the e-mail address, or contact the recipient
directly to find out the correct address.
<mail01.F3.local #5.1.1>

 

[MarineDepot]

James
I apologize for that, I do not know what the problem would have been. I just sent two test emails from the link above using two different accounts and they both came through. If you prefer please give us a call.
Steve
Marine Depot Live Customer Service
714.385.0080 Phone
714.385.0180 Fax
www.MarineDepotLive.com

 

[JamesV77]

Here is my name and zip...
James Vessalico 11752

 

[MarineDepot]

James
I have issued a refund to your credit card. Please let me know if I can be of further assistance.

Steve
Marine Depot Live Customer Service
714.385.0080 Phone
714.385.0180 Fax
www.MarineDepotLive.com