My overall Experience with GHL

[khanb31]

Hello RC,

Well I figured that I should certainly post something explaining my exposure to GHL. Overall I was very pleased with the transactions. I am VERY happy with the controller (Profilux II light). I made myself a DIY LED rig that incorporates all of the features of the controller. It has made my lighting options basically limitless. It is a good feeling to have!

In terms of the rest of the company, I wish there was more ways to get into contact with them other than through email. I personally enjoy talking with someone and getting my order through. Customer support like that is probably easier said than done though I imagine. I cant say I know much of the logistics behind setting something of that nature up. I must say though, the email responses were very quick. Blazingly fast!

Otherwise, The company should keep on doing what its doing! I was told a part that I was needing (desperately) was to be backordered for 3-4 weeks. I was fortunate enough to receive it within one week. Very happy in that respect!

My only complaint about the hardware though is the telephone style cable that attaches to my AVG controller boards. I had a very difficult time keeping those wires in one piece. I had 4 individual wires break off inside the ballast control boards' contact thingy. I got really good at stripping that wire. WOW what a pain though.....it must have been 26 gauge or something....just way too delicate. Nice design on the ballast control boards though. Nicely done.

All in all.

Product - 10/10
Customer service - 9/10
Shipping - 10/10 (really nice and sturdy packaging)

I would recommend them to anyone who was looking for a controller.

A+ in my books!

Thanks,

SLim Jim

 

[AQD_ottawa]

Hi Jim,

Many thanks for your great review, we always apreciate open and honest feedback it helps us grow and of course we always listen.

Telephone support - Hmmm yes we are asked this many times and the reason we do not offer it is based on a lot of experience.

We used to offer it and we found very quickly the clients would be calling back within the hour after either not quite understanding what we had said or in some cases completely forgotten as they were not near the controller at the time, by this time they had become inceasingly frustrated. The other thing with phone support we can not send a data file or update link by phone.

So we chose to stop this method of support, instead relying on 7 day a week pretty much 14 hour a day email support, this worked out to everyones benefit as they had our reply in writing that could be reffered back to and we could also attach any files or links that where appropriate. It also gave us time to replicate any more complex technical support and find the answer accurately before replying and in some cases with the data file attached so the client could simply upload the modified settings.

Hope that helps explain our methodology

Great review and we really appreciate your time in writing it