Need 125 RR.Mine cracked!!!!

zplat

zplat

New member
I have had a 125 oceanview U shaped from 4fishtank.com for the past year. things have been on the up swing for more than 6 months and then last night while doing dishes, I heard a POP! and the the curved front cracked,water everywhere,Pergo floor getting worse by the hour. Alllivestock ok.As I have the corals and some LS in a small tank the rock and other LS in a s container I use to make my SW

Anyone have a 125 for sale?
I might be interested as I do not know how long it will take to replace.

Plainfield

Thanks
 
oh NO.
I'm so sorry about what happened.
What has me worried is that I just ordered 2 tanks from them.
130 and 170 Ocean View Bowfronts.
Did you contact them about their warranty?
 
<a href=showthread.php?s=&postid=8202057#post8202057 target=_blank>Originally posted</a> by sugartooth
oh NO.
I'm so sorry about what happened.
What has me worried is that I just ordered 2 tanks from them.
130 and 170 Ocean View Bowfronts.
Did you contact them about their warranty?
Click to expand...


I did and they need many pictures to send back to there engineers in China. I will not know for a few days. I hope it works out I can use some good news these days.(Who couldn't)
 
<a href=showthread.php?s=&postid=8204227#post8204227 target=_blank>Originally posted</a> by chewal
I have a 125 oceanic reef in good shape for 150.00 if you are interested
Click to expand...


Thanks for the offer I already purchased a 120 RR.
 
I hope you were able to take pictures of it, and hope your livestock and floor are doing okay too.
I hope they can try and do something for you. Did you buy their stand for that particular tank? I'm asking because that was one of their terms for the warranty.
So far, they seem to be pretty responsive to my requests. I hope they are just as good for you!
Good luck!
 
<a href=showthread.php?s=&postid=8205112#post8205112 target=_blank>Originally posted</a> by sugartooth
I hope you were able to take pictures of it, and hope your livestock and floor are doing okay too.
I hope they can try and do something for you. Did you buy their stand for that particular tank? I'm asking because that was one of their terms for the warranty.
So far, they seem to be pretty responsive to my requests. I hope they are just as good for you!
Good luck!
Click to expand...

I sent him over 25 pictures he kept asking for differant angles and it's been rough. I am losing my cool......
The floor is damaged
the LS doing good, I am in the process of setting up my new AG 120 tank($619.00 later):mad2:

He wants me to pay $821.00 for a new tank.. Nice Warranty
:eek1: But he'll cover shipping

Wish I knew if anyone else has had issues with them in case this goes to the next level
 
I'm so sorry to hear that zplat.
Unfortunately, there is little to nothing on this company in terms of reviews, so you may be the one and only so far.
I tried to search for anything on them. Mostly, the tanks are sold in stores in New York. There is a list of dealers you can call to see if others experience the same problems with high frequency or not.
It seems they are relatively new and know they aren't able to compete with the large companies like All Glass, Perfecto, etc.
So, instead they just want to be better and better looking as well as custom. It's a good idea because I think there is a market for it, but not if they aren't made well.
I will post reviews in Vendor Experience forum after I get mine as well as some pics. I was so excited, and now I'm a little nervous.
I hope you can get it resolved nicely without losing your cool.
Best of luck!
 
I bought my first tank from www.4fishtank.com 3 years ago, and since then have become a friend of the owner - Alex. I have had my third tank - the Ocean View 170 gallon piano tank now from them and it is such a nice aquarium that every friend of mine seeing it talks about it.

I called Alex and told him about your post here. He told me that you actually bought a tank with broken top beams for a special low low price that is $800 lower than regular price, and you glued them yourself. His engineer thinks your floor may be unleveled according to the pictures your sent showing the pattern of the crack.

He was upset that you did not tell the whole story here and the reason why he would replace your tank with a perfect tank for $800 (not $1820 as its regular price should be) - He says that was because you bought it at 1/2 price and it was originally damaged and sold "as is".

Good luck.
Peter
 
Yes, telling details about the condition of the tank when you bought it would have been more fair.
However, also to be fair, the thread was neutral when it started. Z made no mention about blame for the tank crack, only that his tank cracked and he needed a replacement quick.
I would also be upset if a 1 year old tank cracked on me like that too. I am under the impression that the "specials" that are featured, some with some cracks, are still under warranty because they have deemed it unaffected by the crack. My question is, how can they determine if the floor is not level from the pictures alone?

I also have worked with Alex and am looking forward to my tanks. I just hope they are reasonable if something happened to mine.
 
Exactly why I stick with the big guys, and long history of well trusted durability. Sorry it happened to you. A reefer's worst nightmare. Oh we worry about our livestock so.
 
<a href=showthread.php?s=&postid=8207612#post8207612 target=_blank>Originally posted</a> by skylake
I bought my first tank from www.4fishtank.com 3 years ago, and since then have become a friend of the owner - Alex. I have had my third tank - the Ocean View 170 gallon piano tank now from them and it is such a nice aquarium that every friend of mine seeing it talks about it.

I called Alex and told him about your post here. He told me that you actually bought a tank with broken top beams for a special low low price that is $800 lower than regular price, and you glued them yourself. His engineer thinks your floor may be unleveled according to the pictures your sent showing the pattern of the crack.

He was upset that you did not tell the whole story here and the reason why he would replace your tank with a perfect tank for $800 (not $1820 as its regular price should be) - He says that was because you bought it at 1/2 price and it was originally damaged and sold "as is".

Good luck.
Peter
Click to expand...


Not true.

Before I bought this tank from Alex I asked specific questions

Here is his responce

Yes, it includes all the following:
built-in pre-filtration
overflow
box(s), bulkhead fittings, elbows, adapters, water drainage and return PVC
tubing, super-flex hinged splashboard with easy lift tab, an innovative
feeding tube
that enables feeding without lifting canopy cover and splashboard, five year tank leakage warranty. Actually, when you glue another piece of glass on top without removeing
the broken one (apply silicon glue completely on the broken piece and the
new glass cover it entirely), it can hold the tank even stronger. Warranty
is still valid as long as you don't make extra holes on the bottom and put
the tank properly on our stand.


He can send me another one with a broken pc of glass on top I don't care.


As I have communicated with sugartooth I never said anything bad about Alex, In fact Isaid he was very attantive to my needs.



I had to go out and spend $650.00 so I don't $1,600 in LS.
Good times





:mad2:
 
I will copy your posts here and send to Alex for his reply, and I think you should also talk to him or write to him directly to resolve this matter friendly. I know him for 3 years for a fact that he is a reasonable person. I personally think you can even negotiate the price down a bit (only my guess, but you might as well try).

Good luck.
Peter
 
Hi, good news.
Alex has just replied you with better offer after I sent him the posts from here. I think you should received it, but just in case you did not received, here is what he CC'd me:

In a message dated 9/25/2006 9:15:05 AM Eastern Daylight Time, ChinaSouth writes:
Brian,

My friend Peter, one of many happy customers who have turned to be friends of mine, has sent me the posts you put on the Internet about the crack of your tank.

The technicians who have been working with us for over 20 years in helpping us make glass aquariums stronger and tougher, basically confirmed my thought after reviewing the pictures you sent us. The crack was either caused by an unsecured top beam near the flat side at the back, or by an unleveled floor, or both. The gaps in the glued cracked areas of your tank top shown in your pictures indicate the glue you applied did not hold tight enought.

I think it was a mistake to let you get a U-shape room divider tank with a broken top beam just trying to meet your budget, without emphasizing the importance of detailed factors like what kind of silicon glue you should use, how long you should wait for drying before you fill it with water, etc.

To make sure you would not encounter such a mistake again, I will not replace one broken tank with another. That was the reason I offered you a perfect new tank but were willing to charge only $821 (instead of $1820), that is the difference between what you had paid $999 for the broken "as is" tank and the regular price $1820 for a perfect tank.

Considering you seem to be an honest guy who has been fair in saying what you feel on the Internet, and your urgency in need a tank for your coral survival, I am now lowing from $821 to $650 for the replacement tank, including shipping charge to your home.

Please give me acurate measurement of your tank and inside canopy for my confirmation of availability in stock.

Best regards
Alex Zou
www.4fishtank.com
 
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