Need 125 RR.Mine cracked!!!!
- Thread starter zplat
- Start date
desjardiniidj
In Memoriam
zplat
What I'm getting out of this is that he told you the tank had a warranty. Even adding a brace the warranty was still good. So th e reason why he won't replace it is an unlevel floor. Did you use their stands? If not the warranty is no good. AGA and all the others do the same thing. If you got a stand from them, did you level the tank? I hope everything goes well with it. I hate getting the runaround when trying to resolve an issue. I've never ordered through them and now I'm reluctant to consider them.
What I'm getting out of this is that he told you the tank had a warranty. Even adding a brace the warranty was still good. So th e reason why he won't replace it is an unlevel floor. Did you use their stands? If not the warranty is no good. AGA and all the others do the same thing. If you got a stand from them, did you level the tank? I hope everything goes well with it. I hate getting the runaround when trying to resolve an issue. I've never ordered through them and now I'm reluctant to consider them.
zplat
New member
The fact is true a warrany is a warranty.
I glued the tank with AGA glue and used two pcs of 3/8"
glass.
I used there stand and would love for Alex to fly out or anyone of his co workers,friends to come and see it and check for level. the water line is still there. And this brings up a question. Wouldn't the tank have failed a long time ago if the floor was unlevel?
the tank popped along the curved bent part.
And you are correct the warranty still stands
but even $600 bucks is too much for me I just don't have it.
sugartooth
Reef bully
Zplat,
I'm sorry, sounds like a tough situation. The fact that they are trying to compromise with you is promising. However, the gray area is that you purchased an "as is" tank, but their full warranty still applies. My understanding is that they are saying that those "as is" tanks are just as good as new ones, just cosmetically not as desirable.
It would then make sense to want the full warranty fullfilled right?
What's putting a wrench in the whole thing is that they believe your floor was not level.
My question again is, how was that determined and is that acceptable? I personally would like someone to look at it too for a professional opinion if it were me.
Because Alex trusts his engineers' opinion, they are saying the crack was due to an unlevel floor....something not covered by the warranty.
If that is the case, Alex is being very fair by offering you a new tank, because he is taking a hit for something that wouldn't have normally been covered.
Good luck!
I'm sorry, sounds like a tough situation. The fact that they are trying to compromise with you is promising. However, the gray area is that you purchased an "as is" tank, but their full warranty still applies. My understanding is that they are saying that those "as is" tanks are just as good as new ones, just cosmetically not as desirable.
It would then make sense to want the full warranty fullfilled right?
What's putting a wrench in the whole thing is that they believe your floor was not level.
My question again is, how was that determined and is that acceptable? I personally would like someone to look at it too for a professional opinion if it were me.
Because Alex trusts his engineers' opinion, they are saying the crack was due to an unlevel floor....something not covered by the warranty.
If that is the case, Alex is being very fair by offering you a new tank, because he is taking a hit for something that wouldn't have normally been covered.
Good luck!
sugartooth
Reef bully
Crued you are smart!!:thumbsup:
I am posting this forwarded copy of email "as is" for precious words of everyone:
Peter,
I sent an email to Brian but forget to send a copy to you.
Please help post this and at the same time help get opinions from the general public about this. We want to have serious thought about whether or not continue to offer special deals to the public in the future based on this case.
Thanks a million.
Alex
-----------------
Forwarded Message:
Subj: Re: Problem with tank
Date: 9/25/2006 9:44:56 PM Eastern Daylight Time
From: ChinaSouth
To: Doccorgi2@cs.com
Brian,
I appreciate your telling me the truth.
It was exactly the problem here: Waiting only for 48 hours before filling up with water is not long enough. In our factory, we wait 2 weeks, not 2 days, for large tanks to dry before testing with water, even the description on the silicon tube says it's completely dried within 48 hours.
No wonder your pictures shows the gaps on the top beams, I bet these gaps were even wider before the tank cracked, though you might have not noticed.
I wish I could compensate your loss but if I did I would be facing harsh words from my partners, simply because, like all other major companies, Oceanic, Perfecto, All glass, you name it, all their warrantys bear one thing in common: They will replace or repair a leaking tank, but they will not refund for a tank that is broken. They will certainly not refund for a tank that was purchased originally as a broken one at a specially low price and fixed by a non-professional using the kind of glue they don't know and put to use after drying for only 48 hours.
To make an order in our stock to reach you usually takes only about 5 days. I wish you had
sent me the measurement on that day, you would have still had your corals survived.
Please understand I really cannot refund you any money for the above reason, however, the offer for the replacement tank is still open. In addition, if you want to get anything else from us in the future, whether it's an AquaVim MH reef lighting system (the best reef light on the market that it is the latest hit in NY/NJ area), or it's a replaceable 3D coral background, please let me know. I will give you 25% discount, until the $500 you asked is filled, and until you send me a real smiley again in your email. These promises comes from me personally, and will be valid as long as I am still with this company.
Good luck.
Alex
In a message dated 9/25/2006 6:49:07 PM Eastern Daylight Time, Doccorgi2@cs.com writes:
Alex,
I appreciate your lowering the price. I have been very happy with my tank and believe me anyone who has seen it said was a work of art. I posted because I wanted to see if any (only) in the Chicago area had ever had a problem and if so how was it dealt with, I wish you had a friend or co worker to come to my house this very minute. the tank is100% level in all directions and if the floor is unlevel why after 1 year to break?? also for the fix I used two PCs of glass on both side and waited 48 hours be for filling. The water line in tank can show this as well.
I cannot afford the money to buy another new tank. I had to charge $600 on my credit for another since we both know I couldn't wait. I wish there was a way could just re emburse me money for the tank $500.
Believe when I say this as I have told another woman and friend how fast you act and are responsive. This was a weird experience and hope we can both be happy in the end
Brian
Peter,
I sent an email to Brian but forget to send a copy to you.
Please help post this and at the same time help get opinions from the general public about this. We want to have serious thought about whether or not continue to offer special deals to the public in the future based on this case.
Thanks a million.
Alex
-----------------
Forwarded Message:
Subj: Re: Problem with tank
Date: 9/25/2006 9:44:56 PM Eastern Daylight Time
From: ChinaSouth
To: Doccorgi2@cs.com
Brian,
I appreciate your telling me the truth.
It was exactly the problem here: Waiting only for 48 hours before filling up with water is not long enough. In our factory, we wait 2 weeks, not 2 days, for large tanks to dry before testing with water, even the description on the silicon tube says it's completely dried within 48 hours.
No wonder your pictures shows the gaps on the top beams, I bet these gaps were even wider before the tank cracked, though you might have not noticed.
I wish I could compensate your loss but if I did I would be facing harsh words from my partners, simply because, like all other major companies, Oceanic, Perfecto, All glass, you name it, all their warrantys bear one thing in common: They will replace or repair a leaking tank, but they will not refund for a tank that is broken. They will certainly not refund for a tank that was purchased originally as a broken one at a specially low price and fixed by a non-professional using the kind of glue they don't know and put to use after drying for only 48 hours.
To make an order in our stock to reach you usually takes only about 5 days. I wish you had
sent me the measurement on that day, you would have still had your corals survived.
Please understand I really cannot refund you any money for the above reason, however, the offer for the replacement tank is still open. In addition, if you want to get anything else from us in the future, whether it's an AquaVim MH reef lighting system (the best reef light on the market that it is the latest hit in NY/NJ area), or it's a replaceable 3D coral background, please let me know. I will give you 25% discount, until the $500 you asked is filled, and until you send me a real smiley again in your email. These promises comes from me personally, and will be valid as long as I am still with this company.
Good luck.
Alex
In a message dated 9/25/2006 6:49:07 PM Eastern Daylight Time, Doccorgi2@cs.com writes:
Alex,
I appreciate your lowering the price. I have been very happy with my tank and believe me anyone who has seen it said was a work of art. I posted because I wanted to see if any (only) in the Chicago area had ever had a problem and if so how was it dealt with, I wish you had a friend or co worker to come to my house this very minute. the tank is100% level in all directions and if the floor is unlevel why after 1 year to break?? also for the fix I used two PCs of glass on both side and waited 48 hours be for filling. The water line in tank can show this as well.
I cannot afford the money to buy another new tank. I had to charge $600 on my credit for another since we both know I couldn't wait. I wish there was a way could just re emburse me money for the tank $500.
Believe when I say this as I have told another woman and friend how fast you act and are responsive. This was a weird experience and hope we can both be happy in the end
Brian
adamjr
New member
My personal opinion is that the tank should be replaced at no charge.
1.) The initial offer of the tank claimed that the tank was structuraly sound if a specific repair was completed and the full warranty would be in effect. The repairs were completed as instructed.
2.) The directions for repair were straight forward enough and should be considered complete.
The top brace was reinforced using industry standard silicone sealant from a top manufacturer of aquariums.
I have used it to seal home made tanks built from glass not meant to be used for tanks to begin with and have had no problems with breakage.
Typically good quality silicone with a good mix of curative agent skins in 15 to 30 minutes and cures completely in 24 hours. 48 hours is more then sufficient.
3.) I've been watching this thread and wanted to see how it played out before adding my 2 cents. It seems the manufacturer wishes to pass the buck regardless of the fact that the purchaser did exactly as he was instructed.
4.) I can guarantee that when the time comes for me to purchase a show tank of some sort I know at least one manufacturer I can scratch off my list.
5.) This final point is not meant as an accusation or personal attack whatsoever. I find it strange that Skylake never posted prior to this thread and hasn't posted on any others at the time I am writing this reply. This seems to be suspicious in nature and I feel is worthy of mods doing an IP track to confirm whether or not he is a sock puppet which is against the TOS on RC.
Adam
1.) The initial offer of the tank claimed that the tank was structuraly sound if a specific repair was completed and the full warranty would be in effect. The repairs were completed as instructed.
2.) The directions for repair were straight forward enough and should be considered complete.
The top brace was reinforced using industry standard silicone sealant from a top manufacturer of aquariums.
I have used it to seal home made tanks built from glass not meant to be used for tanks to begin with and have had no problems with breakage.
Typically good quality silicone with a good mix of curative agent skins in 15 to 30 minutes and cures completely in 24 hours. 48 hours is more then sufficient.
3.) I've been watching this thread and wanted to see how it played out before adding my 2 cents. It seems the manufacturer wishes to pass the buck regardless of the fact that the purchaser did exactly as he was instructed.
4.) I can guarantee that when the time comes for me to purchase a show tank of some sort I know at least one manufacturer I can scratch off my list.
5.) This final point is not meant as an accusation or personal attack whatsoever. I find it strange that Skylake never posted prior to this thread and hasn't posted on any others at the time I am writing this reply. This seems to be suspicious in nature and I feel is worthy of mods doing an IP track to confirm whether or not he is a sock puppet which is against the TOS on RC.
Adam
sugartooth
Reef bully
I was also hoping that he would get a replacement tank, free of charge.
Is the brace essential to holding that U shaped tank together?
Regardless, I read the warranty to imply that it is as good to use as a brand new one, just imperfect.
Well, I took a chance on this company and bought 2 new tanks from them and got them to drill it before sending it to me.
I will let everyone know how those come in....but I am very nervous now.
Unlike zplat, I paid full price. So it will be a very expensive lesson if something like this happens to me.
I know where NOT to put these tanks now, in case they break.
Is the brace essential to holding that U shaped tank together?
Regardless, I read the warranty to imply that it is as good to use as a brand new one, just imperfect.
Well, I took a chance on this company and bought 2 new tanks from them and got them to drill it before sending it to me.
I will let everyone know how those come in....but I am very nervous now.
Unlike zplat, I paid full price. So it will be a very expensive lesson if something like this happens to me.
I know where NOT to put these tanks now, in case they break.
sugartooth
Reef bully
Skylake- I believe Alex should consider not selling any tanks that have cracks to begin with anymore, even at heavily discounted price.
I really hoped that he would understand the tank cracking is more than just a broken tank. It's heartbreaking to say the least and time, effort, and $$, all lost. Obviously, this was potentially destructive to his property and livestock. (125 gallons is nothing to sneeze at...electrical shock, dead stock, general damage, cuts, etc.)
It was fortunate that zplat was at home when it happened.
I really hoped that he would understand the tank cracking is more than just a broken tank. It's heartbreaking to say the least and time, effort, and $$, all lost. Obviously, this was potentially destructive to his property and livestock. (125 gallons is nothing to sneeze at...electrical shock, dead stock, general damage, cuts, etc.)
It was fortunate that zplat was at home when it happened.
