never agian

[jcato]

1 lumatek 250w ballast
1 250w Radium bulb
1 Parabolic reflector with mogul..

ordered on 3-6-10 on 3-9 recieved an email saying the radium was back ordered so i agreed to wait a week until in stock. the rest of my order was suppose to ship...

3-15
I get an email saying the lumatek ballast is on back order.

From: enrico@aquacave.com <enrico@aquacave.com>
Subject: Aquacave Order: 32253
To: john
Date: Tuesday, March 9, 2010


We ran out of the Radium 250W bulb 20K and our next shipment would be next week. Please let me know if you are able to wait for our shipment. Thank you for your understanding and patience.

///////////////////////////////

From: enrico@aquacave.com <enrico@aquacave.com>
Subject: Aquacave Order: 32253
To: john
Date: Monday, March 15, 2010

Please let us know if we are able to replace the Lumatek Ballast with the Galaxy Ballast. Lumatek is currently out stock on all ballast product lines they carry. We would honor the price of the Lumatek for your order. Thank you for your understanding and the Galaxy ballast is in-stock at our location.

Enrico.

//////////////////////////////////////

sad to see them as an RC sponsor.
i will NEVER buy from them agian.

john

 

[AquaCave]

John,

Pardon us for our late response towards your order and apologize for not being able to get the ballast on our last shipment. We offered you 10% off on your total order but it was to late on your behalf to accept our apology.

Sincerely,
Enrico

 

[jcato]

Enrico,

I would like my paypal account refunded and we then can consider it water under the bridge and just mark it as a lesson learned.

john

 

[AquaCave]

John,

You have claimed through Paypal and we did not dispute your charge back. Please followup on your Payal account since they have your funds since yesterday.

Thanks,
Enrico

 

[jcato]

seems to be something in the air cause paypal is slow to repost my money. it does show the refund at 8:56 pm last night but has not posted to my account.

john