Non operational Hydor Koralia 3

[reefknight]

Jason,
I have a Koralia 3 that I purchased from P.A on 2/28/07, this is one of the originals that were first introduced. It about a month ago just gave out and would not operate. I have taken it completely apart and cleaned it by hand, nothing. Then into the vinegar bath it went for three days, it had a small amount of mineral build up initialy on the impeller shaft. Still nothing. I noticed when I attempted to run it after its bath, that there was a faint "burn" odor coming from below the decal on the top of the motor. Can anything be done with this pump? I have sent an email to Hydor, but I don't know if they received it. Thanks for the assistance.

Bill

 

[reefknight]

Jason,
It looks like Hydor did receive my email this afternoon. I have been instructed to send it in to them for replacement. Thank you for your assistance any how.

Bill

 

[jasonfrey]

Hi,

Glad they got you taken care of. We have only had a few problems with there pumps, out of several sold. So they seem pretty decent overall.

 

[reefknight]

Jason,
Just to give you an update, Frank Moore of Hydor USA had instructed me to send my old one in. Within three days of him receiving my broke one I had a brand new one sitting on my door step. You can't beat customer service like that!

Bill

 

[jasonfrey]

Hi Bill,

Thanks for the update. That is very good to hear. I know in the past they have been really good on service, so glad they are still taking care of warranty issues so well.