Not a great experience

MGT

Member
Guys,

Placed an order a few nights ago that arrived today. I noted on the order I wanted to pick up at FedEx to minimize transit time and got a call within a few minutes of placing the order. I told him where I was located and he mentioned a FedEx pick up located fairly close to me and said they opened at 7:30 AM. I asked if I could pick up my shipment that early and he said yes which I was surprised. Sounded great. Keep in mind this place is a FedEx/Kinkos and not a FedEx hub near the local airport where I've picked up items before. Anyway I planned to go into work late after taking care of the shipment but it wasn't there at 7:30. The lady said the truck always drops off around 10:00-10:30 or so and so I went to work and planned to take a long early lunch. The shipment never arrived until after 1:00 and since the place is heated I waited until 3:00 to pick up. Looks like both anemones are ok but the water in the bag was about 65 deg so still keeping an eye on things. The biggest problem was changing my work schedule 3 different times. Did I misunderstand or did someone tell me wrong when they said I could pick up that early at a FedEx dropoff location?

Marc
 
Marc,

Thank you for your post. We apologize for the misinformation regarding your package. While the station hours noted that it was open at 7:30 am, packages were apparently not available until later that day. We would like to credit back your shipping cost for this order to compensate for our error. Please PM or call us with your order information so that we may proceed with this credit.

Nate M.
LiveAquaria
Drs. Foster & Smith
 
Back
Top