Not happy!!!!......at least not yet

[casingbill]

yeah, i arranged for my mother to sign and bring the box inside, but by the time I got home it was very cold. It also looks like 2 snails won't make it at this point. They were slow moving when they came out.

 

[dfs/la2]

casingbill and vijaym85,

Thank you for your posts. We also are concerned with the shipping of fish at this time of year with the cold weather. We do our best to make sure your order arrives alive and healthy. The heat packs are not meant to keep the water temperatures at a specific degree. They are used to help the specimens adjust to changing temperatures slowly. The heat packs will remain warm throughout the night while the weather is at it’s coldest. Our shipping facility determines how many heat packs to include by the size of the box that is used for the order.

Have a Safe and Happy New Year.

Michelle H.
Drs. Foster and Smith, Inc.
LiveAquaria

 

[jiggster1974]

<a href=showthread.php?s=&postid=8854882#post8854882 target=_blank>Originally posted</a> by dfs/la2
Lawrenceparrish,

Thank you for your post. Please PM us with your account information, as we would like to make sure you have received the correct compensation and we would be happy to make any adjustments.

Happy Holidays,

Michelle H.
Drs. Foster and Smith, Inc.
LiveAquaria

<a href=showthread.php?s=&postid=8855128#post8855128 target=_blank>Originally posted</a> by Hendersonracing
thats what I mean!!

The best service in the industry as far as I'm concerned. I order from them all the time. These people actually LIKE what they do and they do it very well! Oh.. BTW... Divers Den is friggin awesome! Keep up the great work DR. F/S.

 

[MimicTang]

Yeah they treat us good. =) I think they should start a monthly raffle/freebie contest too =)

My local LFS have killed more of my fish via communicable disease then LA has.

I had a Mated pair of fish once and one didnt make it. They credited me EVERYTHING back. Was like $300 bucks.

Great customer service!! It earned them about 3k is following orders. I think they made out well.

 

[Eardison]

Well, this post has made me confortable with buying from them. I've always been apprehensive. I guess it's time to actually purchase from thier site instead of using it as reference material.. heh..

 

[MimicTang]

Or you could hold off longer and save more fish for me and others =)

 

[dcombs44]

I just wanted to add my $.02. I've heard of some people stating that their fish are arriving dead from LA. Let's consider that we're approaching the dead of winter. I would say if you want a better survival rate to order in spring or fall.

Also, to the defense of LiveAquaria, they seem to have credited every account for a dead arrival, and worked diligently to please all customers. My first ever order online was from LA, and all specimens arrived alive, and remain that way today. Thanks for your hard work.

 

[MimicTang]

i ordered like 15 items from them and 1 shrimp was doa and 1 fish was doa. Everyone else did fine.

 

[dfs/la2]

MimicTang,

Thank you for your post. If you have not yet contacted us to receive compensation for the shrimp and fish please feel free to contact us. You can choose to email us at customerservice@liveaquaria.com, PM or call our LiveAquaria Department at 1-800-334-3699. We will be happy to take care of any concerns you may have.

Have a great day.

Michelle H.
Drs. Foster and Smith, Inc.
LiveAquaria

 

[casingbill]

I am still waiting but they said I should have them by the 8th. So far they have been more than helpful.

 

[casingbill]

i got em today.....but it looks like one is doa....the bag is dark and the room is dark at the moment but he didn't look like he is moving.

 

[casingbill]

I've got one DOA.....I will call service

 

[casingbill]

I was told to acclimate him anyway, just in case he is in shock. He sure looks dead.

 

[dfs/la2]

castingbill,

Thank you for your post and your efforts in acclimating. We are sorry to hear the item did not survive. Please contact us via 1-800-334-3499 or by PM with your order information and we would be happy to assist you further.


Cassie Z.
Drs. Foster and Smith
LiveAquaria

 

[casingbill]

I will call once I finish acclimating them both to see if anything changes. Thanks.

 

[casingbill]

Edited.....they are out of stock again. I was issued credit on the deceased plus shipping. I will try it again another time.

 

[taylor t]

for what it's worth, I've ordered 2 shipments of L.R. and 4-5 shipments of fish from them. I've had 2 items arive DOA and LA was quick to reimburse me. i would definately recommend ordering from them. everything else is doing great(one year later). Thanks F&S.

 

[grandp10]

I have ordered fish from them 4 or 5 times. I only had one instance where the order was not that great. I ordered true perculas that had been on backorder for about two weeks, and they finally shipped me some that looked kind of weird one was missing a stripe and one had a kind of misshappen mouth area, like they were the tank raised kind. They looked exactly like the picture for the tank raised. The other fish orders I placed through them were phenominally great specimens. They looked better than any fish of their kind I could find locally, and at a great price even with the shipping cost. I ordered a coral from there that was equally as impressive. These guys do have great service and awesome livestock!