I ordered 15 pounds of Ultra Fiji Premium last Wednesday from these guys. My CC was charged, but I have not received a confirmation or anything else for that matter. I sent them an e-mail on Monday, and haven't got a response yet. this was the first order I've placed with them, and so far it's looking like it will the the last. If I don't get some kind of response by noon, I am going to cancel the order. 1 week is more than enough time to get back to a customer imo.