Order $ A2553229

[perculaclown]

I received the email that one of my fish is not healthy to be shipped. so, what is going to happen next? And do you have another one which is good to ship??


Thank you for your recent order with Drs. Foster and Smith. We
apologize item# 0502071005 Paracentropyge venustus is not healthy enough to
ship. We will hold this item until it is healthy and will ship it out at
that time. If you would like to cancel this item off your order please
contact us at 1-800-334-3699. We apologize for any inconvenience.

 

[vijaym85]

I believe the rest of your items ( if anything else was ordered) that are in stock will ship and when this fish is healthy it will ship at a later date. I had that happen to me a long time back with a bubble coral.

 

[vijaym85]

Hey is it safe to be posting your order # like that for everyone to see, I always PM that type of info. Just my 2 cents.

 

[perculaclown]

I need to know before it is shipped. I cannot wait everyday and not go to work!

 

[dfs/la2]

Perculaclown,

Thank you for your recent LiveAquaria order and your patience. We apologize you did not receive your order complete. We are happy to contact you regarding this order and work to resolve all concerns. Please PM us with a current phone number at your earliest convenience so that we may call you.


Jessica H.
LiveAquaria
Drs. Foster & Smith