Order Question

[IBASSFSH]

About 5 years ago I ordered a Blueline external pump from Champion lighting. I started having problems with it today. The pump I have is a 200 PS model. I could not find that number on Champion's web site so I came over to your site, and you had it.

My question is what is the difference between the 70 HD model listed on their site and the 200PS listed on your site. On your site the 200PS goes for $297.00 and on Champion's site the 70HD goes for $250.00 (I believe). Your site said lowest price guaranteed, but its not if the pumps are the same.

Champion's link to the pump (providing I did it right)

http://www.championlighting.com/product.php?productid=18058&cat=485&page=1

Another supplier:

http://www.premiumaquatics.com/aquatic-supplies/PW-200PS.html


Another supplier:

http://www.thereefstop.com/index.php?_a=viewProd&productId=713
and your link:

http://www.marinedepot.com/ps_ViewI...twater_Aquarium_Supplies&vendor=&child=JW1173

I guess I should have compared the two prior to placing the order with MD. Its a forty dollar difference if they are the same pump and all signs point to they are.

The only difference is your site is offering free shipping, which does not appear to be free if the pump is the same and is $40.00 more.

I am not being antagonistic, but would like to know if my request is a valid one. I have done business with you guys on several ocassions, and all have been good transactions. I trust this one will work out also.

http://www.marinedepot.com/help_md_best_price_guarantee.aspx

Thank you
Ralph Corneliussen

 

[MarineDepot]

Hi Ralph,

Thanks for the post, I see your point. I'm not exactly sure the difference between the 70 HD model listed on Champions Website and the 200 PS model on our site as you mentioned, I did notice that the warranty is different on champions site compared to the sites you provided me.

In any case I would be more than happy to Price match the The Reef Stop price for you, I see that you have placed your order and is scheduled to be shipped today, I'll send a request to my accounting team to adjust the cost of your order to reflect the price match.

If you have any questions you would like me to answer or concerns please feel free to contact me at 1.800.566.3474

Best Regards,

Walter

 

[IBASSFSH]

Thank you very much. Will I receive a new statement reflecting the updated price

 

[MarineDepot]

Hi Ralph,


Thanks for the reply, I'll email you a copy of your charges as soon as the credits are processed.


Walter