order refund

Lionel

Premium Member
Two days ago I placed an order, and sent my payment via paypal. 24 hours later I had absolutely no order confirmation, so I emailed your customer service to inquire about it. I get an order later that evening stating that my shipping was going to cost $145 ! I've sent you two emails asking for a refund and order cancellation, why have I not received any response?

I really cannot believe you'd even consider trying to charge someone $145 for shipping on an order barely over $200...
 
Hi,
Unfortunately international shipping is pricey especially for things like salt. We only charge actual shipping fees on all our international shipments.
Your paypal payment has been refunded earlier today.

Albert
www.aquacave.com
 
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