Hello,
Around March 20th I purchased an $800 aqua medic sexy series metal halide fixture from Marine Depot. I received an email from them stating this item was on backorder and they should receive multiple units on the 28th. To my surprise I receive an email on April 3 saying there's been a mixup with my billing/shipping addresses. No I'm just curious what the hell Marine Depot has been doing for the past 2 and a half weeks with my order status while its on backorder...shouldn't have all of these kinks been worked out by now? Unfortunately I won't receive my order until the end of the week at the EARLIEST (which I don't expect coming from Marine Depot). I'm just concerned that this is my FIRST business with Marine Depot and this is the sort of customer service I get. I will have waiting a good three and a half weeks on a $800 order.
Comments?
Adam Gibson
Bloomington, IN
Around March 20th I purchased an $800 aqua medic sexy series metal halide fixture from Marine Depot. I received an email from them stating this item was on backorder and they should receive multiple units on the 28th. To my surprise I receive an email on April 3 saying there's been a mixup with my billing/shipping addresses. No I'm just curious what the hell Marine Depot has been doing for the past 2 and a half weeks with my order status while its on backorder...shouldn't have all of these kinks been worked out by now? Unfortunately I won't receive my order until the end of the week at the EARLIEST (which I don't expect coming from Marine Depot). I'm just concerned that this is my FIRST business with Marine Depot and this is the sort of customer service I get. I will have waiting a good three and a half weeks on a $800 order.
Comments?
Adam Gibson
Bloomington, IN
