We have been following every Orphek press release for a few months now. I have asked a few times the same questions, but do not seem to get any response with detail.
Seeing that the LEDs are soldered onto the board…how are the LEDs repaired in the event of failure, and what is the individual cost for replacement of the LEDs? Shortly after the first units hit the US, there were issues with cheap fans needing to be replaced which is why having LED parts available is paramount (some of the other Chinese LED products are having failure issues although rated for 17000-50000 hrs with or without heat sinks, fans etc.)
Where do the units ship from in the United States, and are parts readily available for repairs at that location? Are there stocking quotas for the said supplier? One vendor was sold for a whopping $4K so curious if they can actually support this product as the main vendor thus far unless they are an unlisted dba for some other entity.
Who is the main US Distributor in the United States? There have been so many questions raised about MSRP, MAP and initial pricing which have caused my company and many others to hold back due to the fluctuating prices we have seen across the market and as reported in various aquarium forums.
Got a non-descrip email from "Douglas-US rep" who pretty much just seems to want orders without giving any real info about the product, pricing or repairs or who he is, where he is located...
Sometimes I wonder if the people selling products like these even have any real aquarium experience or an understanding of reef aquarium lighting and livestock which is why questions were asked...
Nobody likes to think negatively about a new product (especially for one that seemed to have promise) but if there are issues (please don't attribute them to growing pains! after a company indicates they took 2 yrs to develop a diode) with pricing, distribution, availability, we generally just look at more reputable suppliers and product lines from companies. Everyone enjoys promoting new products, but some promote them just for a quick buck without testing them inhouse first...How many posters here and on other forums are simply posting because they have gotten a deal on the light or have become hobbyists who may have a sales interest in Orphek? Not trying to step on any toes, but just seems that anyone representing Orphek is not posting on this forum~and we all know this is the first one read

I have a hobbyist friend that got a few to test and so far he thinks the lights are nice, but had some of the same concerns I did early on with support, supply and pricing structures...great products don't usually have issues like these around them and are launched at events like MACNA, SuperZoo, etc.
How long has any of the Orphek units been in use in the US? 3-4 months?
The picture above is nice to see, but seeing 20 lights on a shelf is hardly going to support the US market for more than a couple hours through one vendor. My intial concern was the lights were R&D'd in Israel, but then outsourced to China. I would have paid for a higher quality product made outside of China. As with many product lines that have made their way to China, we have issues with import into the US and the availablity of parts if something goes wrong. Most of the people buying these products are hobbyists and can't go without light on their reef aquariums if something happens to their new LEDs...Changing PAR/PUR values can shock corals, so having a new product that has not been thoroughly tested in the field raises a major concern.
Anyone from Orphek out there?
Note: Mods edit my post if needed, just trying to get some info
